Resident Services Manager

4 weeks ago

Wellington, New Zealand L T Mcguinness Limited Full time

About LTM
LT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950 and are extremely proud of our talented and dedicated team, many of whom have been with us for over 30 years. Working with us, you'll see we do things differently; you'll become part of our whanau. Your wellbeing and safety is paramount, and the key to your success, as well as ours, is the opportunity for you to learn and grow with LTs. We have projects in Wellington, Auckland, Manawatu, and the Bay of Plenty.
The RoleWe are in the market for an outstanding Resident Services Manager to be the first point of contact for a high-end apartment complex in Wellington. In this role you'll engage with apartment owners, liaise with contractors, and ensure common areas are well presented. This is a full-time position from Monday to Friday, with some additional hours required from time to time.
Key Tasks

Regular and effective resident communications
Ensure the presentation and appearance of the apartment complex is always of a high standard
Contractor liaison – key service, providing access, health and safety vetting
Build a culture of community with the apartment complex
Courier parcel handling
Work with the Facilities Manager for effective management and maintenance of building services and contractor management
Review contractor invoices for payment in line with budget and work requested
Prepare meeting reports and attend quarterly Body Corporate meetings
Understand and support the engagement with the Body Corporate Committee, Developer, and LTM
Ensure requirements of the management agreement between LTM and the Body Corporate are met
Regular reporting to Facilities Manager

Attributes you'll need to demonstrate

An "extraordinaire" in customer service
Strong work ethic and able to work autonomously
Strong communications skills, written and verbal
Attention to detail
Resilient and ability to drive resolutions
Formal qualification in property or event management would be an advantage

Experience

Proven success in a high performing customer service role
Minimum two years' in an administrative role
Competent in Microsoft Word, Outlook, and Excel
Buildings/Property experience would be good, but not a deal breaker
Project and/or event management experience would be an advantage

What you can expect

Competitive salary
Excellent work environment
Positive and supportive work culture
Active social club
Opportunity to develop
Life and income protection insurance after two years

#J-18808-Ljbffr

  • Resident Services Manager

    3 weeks ago

    Wellington, New Zealand Lt Mcguinness Full time

    Full timeLT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950, and are extremely proud of our talented and dedicated team, many of whom have been with us for over 30 years. Working with us, you'll see we do things differently, you'll become part of our whanau. Your wellbeing...

  • Resident Services Manager

    4 weeks ago

    Wellington, New Zealand L T Mcguinness Limited Full time

    About LTM LT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950, and are extremely proud of our talented and dedicated team, many of whom have been with us for over 30 years. Working with us, you'll see we do things differently, you'll become part of our whanau. Your wellbeing...

  • Resident Services Manager

    4 weeks ago

    Wellington, New Zealand L T Mcguinness Limited Full time

    About LTM LT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950, and are extremely proud of our talented and dedicated team, many of whom have been with us for over 30 years. Working with us, you'll see we do things differently, you'll become part of our whanau. Your wellbeing...

  • Resident Services Manager

    4 weeks ago

    Wellington, New Zealand L T Mcguinness Limited Full time

    About LTMLT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950 and are extremely proud of our talented and dedicated team, many of whom have been with us for over 30 years. Working with us, you'll see we do things differently; you'll become part of our whanau. Your wellbeing...

  • Resident Services Manager

    4 weeks ago

    Wellington, New Zealand L T Mcguinness Limited Full time

    About LTM LT McGuinness Limited is a privately owned building contracting company with a strong family culture. We have been operating since 1950 and are extremely proud of our talented and dedicated team, many of whom have been with us for over 30 years. Working with us, you'll see we do things differently; you'll become part of our whanau. Your wellbeing...

  • Residence Manager, Epuni

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Opportunity to step into an operational leadership role that makes a tangible impact on outcomes for tamariki in NZ - Assure safety & promote oranga (wellbeing) for tamariki in our care - Ensure the right interventions are available for tamariki while they are in residential care Mō te tūnga | About the role Oranga Tamariki Residences are transforming to...

  • Technical Service Manager

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    About the Role A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers....

  • Technical Service Manager

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    About the Role A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers....

  • Technical Service Manager

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    About the Role A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers....

  • Technical Service Manager

    2 months ago

    Wellington, New Zealand Cgr Services Full time

    About the Role A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers....

  • Technical Service Manager

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    About the RoleA Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic...

  • Technical Service Manager

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    About the Role A Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers. ...

  • Technical Service Manager

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    About the RoleA Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers. ...

  • Technical Service Manager

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    About the RoleA Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic customers. ...

  • Technical Service Manager

    2 months ago

    Wellington, New Zealand Cgr Services Full time

    About the RoleA Customer leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, continuous service improvement, technical performance analysis & solution enhancements for all Orange insourced and outsourced services across Service Delivery operations for global strategic...

  • Manager Immigration

    5 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Discover a career with purpose at MBIE - Be at the heart and leading edge of MBIE’s role as government’s lead advisor on how immigration effects New Zealand’s labour market - Lead a team of advisors working on immigration policy settings that will help shape New Zealand’s labour markets, now and in the future -...

  • Service Manager

    2 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Job Title: Service ManagerRole type: Permanent, full timeLocation: Wellington centralSalary range: $109,786 to $128,433 depending on skills and experienceKorero mo te Turanga - About the Role This is a critical role that sits within our Business Technology Information Systems (BTIS) unit in Corporate Services. This team is key to supporting MPI's systems and...

  • Service Manager

    2 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Job Title: Service ManagerRole type: Permanent, full timeLocation: Wellington centralSalary range: $109,786 to $128,433 depending on skills and experienceKorero mo te Turanga - About the RoleThis is a critical role that sits within our Business Technology Information Systems (BTIS) unit in Corporate Services. This team is key to supporting MPI's systems and...

  • Customer Service Administrator Finance Portfolio

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Would you like to be part of a team who are passionate about fostering student wellbeing and creating a supportive community?At Massey Halls, we offer a range of services to enhance the student experience, and we are looking for a dedicated Customer Services Administrator (Finance Portfolio) to join our high-performing team on our Wellington Campus.About the...

  • Customer Service Administrator Finance Portfolio

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    Would you like to be part of a team who are passionate about fostering student wellbeing and creating a supportive community?At Massey Halls, we offer a range of services to enhance the student experience, and we are looking for a dedicated Customer Services Administrator (Finance Portfolio) to join our high-performing team on our Wellington Campus.About the...