At Metro Operations Lead

4 months ago

North Auckland, New Zealand Auckland Transport Full time

Auckland's North Shore
- Operations management and relationship management
- Focused on Public Transport
- Shift work

Fantastic role to take your relationship building and leadership skills to the next step. Environment of continuous improvement and professional development. One of the best operational roles available

**Auckland Transport**

Auckland Transport (AT) is the agency responsible for the public transport network of Auckland. With over 90 million public transport trips across bus, rail and ferry, our network is growing with ongoing improvements and services. AT is always trying to provide Aucklanders the frequency and quality of transport to get where they want when they want.

**The role**:
This is an integral role to the running of our public transport service. Based in the Auckland Transport Operating Centre, on Auckland's North shore, the Metro, Day of Operations Team has the added excitement of managing disruption in real time and changing requirements at short notice. No day is ever the same, high volumes, big expectations and increasing complexity means this role must be filled by someone with a high degree of experience, skill, and quick responses under pressure. Similarly, the role also assesses the impact of projects on public transport with the aim to provide service continuity and customer information.

Working collaboratively with teams across Auckland Transport this role will:

- Lead responses to planned and unplanned events on the public transport network
- Manage key relationships with public transport operators
- Monitor and manage service level agreements
- Mitigate potential risks to public transport services

***We are looking for**:
You will also:

- Be collaborative and supportive of a hardworking and close-knit team
- Be a relationship builder and work with people for win/win situations
- Be solution focused.

***What's in it for you?**

In this role you will use your skills across a variety of work streams, each with the aim of solving customer issues or identifying new and exciting ways to offer something new as we change from a service to experience. We also offer:

- Flexible work arrangements
- Competitive salary
- Training and development opportunities across our organisation
- High performing teams and colleagues to work alongside.

Auckland Transport is passionate about our customers and providing the best experience for them and this role will be on the front line of those changes. This will challenge your problem solving and decision making skills while giving you great exposure influencing internal and external stakeholders.

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