**Customer Service Officer**
- Do you have excellent communication skills and enjoy providing exceptional customer service? We're looking for a permanent, full time team member to join our Customer Services team._
- _ Fulltime Monday to Friday (37.5 hours per week)_

**_ About the role_**
- Salary range $50,412 - $59,308
- Annual pay progression
- Five weeks annual leave
- Work within a supportive and professional team environment

As a Customer Services Officer you are part of a team who provides the interface between Council and the community by assisting with enquiries, providing information and processing payments.
- Being part of the Dunedin City Council, means having access to real opportunities for growth, progression, and development all backed by a truly supportive and inclusive team culture._

We're working to make Dunedin one of the world's great small cities. We hope you'll join us.

**About you**
- Experience in administration, a customer service centre or in a customer-facing role
- Skilled at listening and questioning to get to the core of an issue to provide accurate information and support
- Strong verbal and written communication skills, with an ability to communicate with a diverse range of people and convey technical information in an understandable manner
- Ability to operate effectively in a digital environment with a wide range of technology systems and tools
- Committed to continuous personal learning and growth

**Position Description**

We are dedicated to building a diverse, inclusive and dynamic workplace, so if you're excited about this role please take a bit of time to read more in this position description.

**Job Details**:

- Reference #
4291- Posted on
02 Apr 2024- Closes on
14 Apr 2024 23:55- Location(s)
Civic Centre- Expertise
Administration, Customer Service- Work type(s)
Permanent Full Time**Benefits**:
**Salary/Compensation**:
Additional superannuation

**Career development**:
Secondment and promotion opportunities

**Work/Life balance**:
Five weeks annual leave, additional paid parental leave, wellbeing support

**Make a difference**:
Support our ambitious carbon zero goals