Gate Keeper

3 days ago

Auckland City, New Zealand Mitre10 Full time

We endeavour to provide leading customer service, great prices and an excellent product range in our DIY store, but if profits are walking out the door through theft, we are all let down.

**The Role**

Simply by being vigilant, you will play a key role in the overall success of our store by ensuring that all property, merchandise, and personnel are maintained in a safe and secure environment. At the same time, you will be ensuring that Mitre 10 MEGA’s image is protected by delivering excellence in customer service and always acting in the best interests of the Company.

Responsible for checking receipts at the Timber Yard gate, attending to customers and being vigilant in spotting instances of theft, you will be working alongside the Customer Service, Security and Timber Yard departments.

A key accountability of this role is the reduction of shrinkage by promoting profit protection/loss prevention throughout the business. You will assist the Security Team in identifying profit protection issues and implementing effective countermeasures.

Day-to-day tasks include:

- Greeting and welcoming customers on entrance
- Assisting customers with their queries
- Checking receipts to confirm customer packages
- Keeping the Store Front orderly and tidy
- Ensuring that our customers have a fantastic shopping experience

**About You**
- The highest standard of integrity and honesty at all times
- Consistently positive and professional behaviour
- The ability to sense and identify theft/security issues
- The ability to cope under pressure, remain calm and not get flustered
- A quick and alert mind, being resilient and resourceful
- A passion for customer service excellence
- Excellent communication skills
- Confidence in relationship-building with a range of customers, from one-off DIYers to Key Account customers

You will be comfortable on your feet all day. Experience in timber and building products would be a distinct advantage.

This is a permanent, part time (21 hours per week) role - Sunday (8am to 3.30pm) and Monday-Tuesday (7am to 2.30pm).

**Benefits**

We offer:

- long-term, stable employment
- better work/life balance
- a strong team culture
- excellent staff purchase benefits
- free onsite car parking

**The Right Fit**

**About Us**

Mitre 10 continues to be the DIY and Trade store of choice for many New Zealanders. The main reason for our success is the outstanding customer service we deliver every day. We pride ourselves on keeping our family culture and environment at the centre of everything we do. We live by our core values: we are one team, customer obsessed, honest and fair and we strive for excellence.

Grove Mitre 10 MEGA Glenfield is a large and busy store, centrally located in the Wairau Valley, the commercial heart of the North Shore. Customers return from across the Shore and further afield because they know they will get the service, support, and advice they need.

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