Senior Infrastructure Engineer
3 days ago
**Company Description**
Waste Management is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.
**Job Description** Join Our Team as a Senior Infrastructure Engineer - Where IT Excellence Meets Exceptional Service**
We have a fantastic opportunity for an experienced Senior Infrastructure Engineer to join our friendly and supportive team at our purpose-built state of art Head Office, based in East Tamaki.
In this role, you will provide 3rd line support for IT Infrastructure to our internal customers, support the Service Desk Technicians in resolving escalated Service Desk requests, monitor and maintain Waste Management IT Infrastructure, and be a key part of our network infrastructure projects.
This role is based on site and some travel may be required to our regional sites.
**Key Responsibilities include but not limited to**:
- Acting as an escalation point for technical queries and incidents and being able to diagnose and resolve priority issues and/or delegate tasks accordingly.
- Monitoring and maintaining the ICT infrastructure, ensuring 99% availability.
- Providing support and delivery of the various Infrastructure projects
- Updating documentation and procedures
- Providing training and mentoring the Service Desk and Infrastructure Technicians
- Diagnosing and resolving priority issues
- Create and maintain Disaster Recovery procedures and perform Disaster Recovery testing.
In this role you will perform risk assessments, capacity planning, growth predictions and create infrastructure plans and technical implementation designs.
**Qualifications**
- Tertiary qualification in Information Technology and or proven experience in a similar role
- In-depth knowledge and experience of Microsoft Windows Server Operating systems, VMware and Azure Cloud
- Excellent knowledge of Microsoft 365 and its product suite
- High level of LAN/WAN networking knowledge and experience (Cisco\Meraki)
- Excellent written and communication skills; ability to communicate technical information, both verbal and written to a wide range of end-users
- Experience in dealing with employees at all levels and IT competencies
- Diagnostic / fault-finding skills
- Knowledge of IT Infrastructure, business systems and processes
- Vendor certifications such as CISCO Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE) and VMware Certified Professional (VCP) would be an advantage.
We are looking for someone who has an excellent customer service approach with excellent written and communication skills and, able to communicate technical information, both verbal and written, to a wide range of end-users.
**Additional Information**
- Competitive Salary Package
- Valid and rewarding career path
- Work Life Balance Initiatives
- Professional Development Opportunities
- Onsite Café and Carpark
- Discounts on various products for you and your family to enjoy
- Discounts on Fuel at Z
WM is an EEO employer and promotes drug and alcohol-free workplaces.
You must be in New Zealand and hold a current work visa / residency or NZ citizenship.
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