Referralcare Coordinator

Join HealthCare New Zealand, our country's largest home and community support provider. You'll be working for good and making a real difference in the lives of New Zealanders by coordinating the support they receive that empowers them to live as independently as possible in their own home.

**Why Us | He aha ai matou?**

Be a part of our growing organisation Some of our benefits include:
**Working for good**
- Meaningful career doing good by supporting people and their Carers

**Belonging to good**
- Company culture of diversity and inclusion
- Good work life balance and wellbeing benefits

**Rewarded for good**
- Competitive pay with regular reviews
- Professional development and training
- Lots of career progression opportunities

**Leading for good**
- Lots of leadership opportunities
- Work alongside and learn from industry leaders
- Mentorship programme

**Changing for good**
- Be part of exciting upcoming projects changing the industry
- Have an idea? We can help make it work

**Who we are | Ko wai matou?**

Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well.

**About the role | He korero whakamarama mo tenei turanga**

The referrals & onboarding team play a critical role in the process of bringing on new clients who have been referred to our services. This is a fast-paced administrative position involving strong elements of customer service. The position is Monday to Friday working regular business hours, based in our CBD offices on Quay Street.
- Responding to and uploading referrals onto the CMS
- Liaising with funders around referrals where necessary
- Calling new clients to welcome them to our services, building rapport and finding out required information
- Creating initial rosters for new clients based on client needs and funding allowance
- Finding suitable support workers to fill the roster on a permanent basis
- Providing a follow-up call after 3 weeks to ensure services are running smoothly
- Maintenance of accurate and comprehensive Customer records in the CMS and workforce systems as required

**What you will bring | Nga tohungatanga mo tenei turanga**
- Proven experience in an administration or office-based customer service role
- Great phone manner and ability to build rapport over the phone
- Excellent attention to detail is a must, as well as strong organisational and time management skills
- Resilience and ability to work well under pressure
- Healthcare industry experience would be highly advantageous

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu. Tukua mai tō tono ki Healthcare NZ.