Maintenance Technician

6 months ago

Auckland City, New Zealand Thales Full time

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

The role

The Maintenance Technician is responsible for working as a member of the maintenance team under the direction of the Service Delivery Manager and Senior Maintenance Technician to provide our customers with Service Desk and 1st & 2nd Line Maintenance Support.

**Responsibilities**:
- Active monitoring of devices and networks for alarms.- Respond to and provide 1st line enquiry support for problems and service requests.- Provide on-site trouble shooting and swapping out 1st line equipment or modules.- Maintain test facility operational readiness for test programmes.- Ensure equipment is maintained in accordance with the manufacturers’ guidelines.- Carry out corrective maintenance and actions as required.- Maintain tools and test equipment, and ensure equipment is in calibration.- Maintain records and documentation of field equipment and spares.- Ensure work is completed in accordance with relevant standards and processes.- Utilise spares and carry out repairs to ensure that AIFS meets its contracted availability requirements.- Effectively communicate with all levels of employees via meetings, written communications- and one-on-one communication. Interact and work with management/employees to promote- teamwork.- Maintain a sound working relationship with the customer and other relevant stakeholders.- Assist the maintenance team in proactively identifying issues and proposing solutions to the Senior Maintenance Technician and Service Delivery Manager.

**Requirements**:
- Hold a current Electrical Service Technician (EST) Registration or higher, i.e. a registered- Electrician- Experience in a technical workshop or maintenance environment.- Must be able to work a rostered shift pattern- Must be able to support an on call roster for after hours, weekend and holiday support- Must be willing to travel to other Thales sites on an infrequent basis (2-3 times per yr) for relief- manning and support, or training courses- Must hold a current Drivers License- Experience with equipment servicing in the traffic or slot/vending machine industry is desirable- Computer networking, including basic understanding of TCP/IP, Firewall operations and- switch technologies- Exposure to Server environments

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