Emergency Call Handler

3 months ago

Christchurch, New Zealand Hato Hone St John Full time

Are you ready to embark on a new and exciting career that allows you to make a real difference in people's lives? Join our team as an Emergency Medical Dispatcher - Call Handler and become an integral part of our dedicated Ambulance Communications South team based in the Justice Precinct in Christchurch City We are looking for individuals with valuable life experience and a strong background in customer service to join our team of compassionate and highly skilled professionals.

**Key Responsibilities**:

- Receive emergency calls and provide calm, empathetic, and efficient assistance to callers in distress
- Collect crucial information quickly & accurately for the system to prioritise and dispatch the appropriate medical resources
- Offer pre-arrival medical advice and support to callers in emergency situations
- Maintain professionalism and composure under pressure, ensuring a high standard of service delivery

**Ideal skills and experience**:

- Previous experience in a customer service role, where resiliency and professionalism were essential
- Strong communication skills, both verbal and written, to effectively gather information and relay instructions
- Ability to handle high-stress situations and remain professional in a calm and composed manner
- Great attention to detail and ability to multitask effectively in a fast-paced environment
- Proficiency in using computer systems, working in a dual-screen environment and typing accurately
- Willingness to work our shift pattern of 12hr shifts, 2 days on followed by 2 nights, this can include evenings, weekends, and holidays, as Hato Hone St John operates 24/7, 365 days per year

**Benefits**
- Competitive salary, penal rates and job security
- 10-week training and mentoring program that kicks off from the start date, with continued professional development and career opportunities to enhance your skills
- Join a supportive team that values collaboration, diversity, and personal growth
- Make a meaningful impact by helping save lives and positively impacting your community
- Dynamic and fast-paced work environment, offering a unique and fulfilling career path

**Remuneration**:

- We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles as well as commitment to delivering equitable outcomes in all aspects of our recruitment and our ways of working._
- Haramai ngā tai o te āniwaniwa, he kāhui rangatira tēnei, he kāhui whakamana tāngata whaimahi, e te iti, e te rahi e_

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