Cafe Worker

6 months ago


Auckland City, New Zealand Toss & Co 2023 Ltd Full time

About Us:
Toss is 100% NZ owned and operated start up QSR restaurant. We specialise in providing healthy and fresh food to our communities, we are growing in the current climate, hence
expanding our team. We pride ourselves on the supportive team and fun environment we work in. We have a vision to expand and you will play a key role in this expansion project.

We are looking for cafe workers FOH all-rounders to help us achieve our mission and help connect people to the real fast food.
**Check us out**:
Website - Toss.co.nz
wegiveatoss

**Full Time position (40 hours per week)**
**We offer you**:

- Competitive salary, $30 per hour. Full time permanent roles available.
- Free meal and barista coffee on shift.
- Comprehensive training and ongoing coaching and development.
- Growth, Development and progression opportunities into bigger roles as we expand our brand into all corners of Aotearoa.

**We are looking for someone**:

- With 12 month experience in fast paced fast food industry where staff works as an allrounder between customers, kitchen and dishes will be really good to have.
- Be reliable and turn up to your rostered shift on time
- Be a team player.
- Passion for people and driving a successful team culture.
- Excellent communication skills both written and verbal.

**KEY RESPONSIBILITIES**
**QUALITY CONTROL**
The Cafe Worker will be responsible for maintaining the quality of the product reaching the customers by:

- Accepting the role as last quality controller in the chain between the business and the customer;
- Politely returning any product to the kitchen if it is not up to standard (i.e. presentation, portion size, etc.), with special attention to special & promotional items and specific requests and changes to standard menu items;
- Feeding back customer comments on the products to the appropriate team leader or manager;
- Providing ideas as to how service or product quality can be improved.

**STORE PRESENTATION**
The Cafe Worker will be responsible for ensuring the store is presented to the appropriate standard by:

- Maintaining their personal presentation to the standard indicated by the team leader/manager
- Reporting any repairs or maintenance items to the team leader for attention;
- Performing preparation duties and store cleaning as per agreed procedures;

**PRODUCTIVITY & MORALE**
The Cafe Worker is responsible for:

- Seeking from their supervisor, what exactly is expected of them (job description), how to do it (training) and how they will be judged (performance appraisals);
- Working as part of a team to ensure that all tasks are completed in order of priority & within an allotted time frame;
- Maintaining a clean and pleasant work environment;
- Responding to and treating colleagues with professional respect and courtesy;

**OCCUPATIONAL HEALTH & SAFETY**
The Cafe Worker is responsible for:

- Adhering to occupational health & safety guidelines, as outlined in the induction manual & other policies;
- Ensuring the use of appropriate equipment + clothing designed to protect staff safety & prevent accidents;
- Reporting any potentially dangerous situations or practices to the team leader;

**HYGIENE, SANITATION & SAFETY**
The Cafe Worker is responsible for ensuring superior standards of food storage, kitchen cleanliness, & kitchen safety by:

- Ensuring the food service & preparation areas are in a state for public presentation at all times;
- Ensuring appropriate personal hygiene is maintained at all times;
- Ensuring that all food handling procedures are carried out in accordance with the food safety plan;
- Ensuring the correct usage and handling of chemicals.

GOOD RECEIPT AND STORAGE

The Cafe Worker is responsible for food and other supply purchases by:

- Monitoring all deliveries for quality, quantity/weight, and freshness; & politely rejecting any item(s) that are not up to the agreed standard;
- Not signing a docket unless the item has been checked thoroughly;
- Accepting personal responsibility for shortages that have been signed for;
- Maintaining the organization, cleanliness and security of all goods storage areas;
- Ensuring that all kitchen stocks are rotated & stored according to procedures in module.

**Front of house/customer service**:
CUSTOMER SERVICE

The Cafe Worker will be responsible for maintaining above average customer perception of the store & brand by:

- Ensuring customers are met and greeted to a standard that will deliver a positive first impression;
- Ensuring customers & needs + expectations are met wherever possible during their experience at the store;
- Ensuring that customers are served in a timely fashion;
- Ensuring that an appropriate level of technical skills (food handling, money handling, product knowledge, table clearing, etc.) are demonstrated to the customers;
- Ensuring that customers complaint or customer dissatisfaction is dealt with in a manner that will ensure the customer returns to the store.
- Ensuring that custom


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