Administrator/ Scheduler Radiology

2 months ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

**Kia hiwa rā**

Here’s your chance to join a health system that truly cares. Here in Waitaha, Canterbury. the Te Whatu Ora, Health New Zealand is a world leader in the delivery of integrated healthcare, and right now we have an opportunity within our Radiology team. As a highly skilled Administrator, you’ll play a key role in continuing our culture of constant improvement. Te Whatu Ora - Waitaha is home to a busy Radiology service with the largest tertiary centre in the South Island. The service also encompasses several other sites including Christchurch Women’s, Burwood and Ashburton hospitals. Our hospitals house state of the art equipment and offers a varied case mix including local and regional, general and subspecialty work.

**Mō te tūnga | About the role**

We have an exciting opportunity for Administration Schedular that support the Radiology Department. This ideal for someone who is a team player, has a customer centric approach and enjoys improving processes. You will be part of our Radiology team that is respectful, curious and supportive, that promotes development and embraces on going changes.

In this role you will provide administrative support, which includes front of house duties, patient bookings, communication with the patients and their whānau as well as any other general admin that is required. You will also be involved in managing relationships with internal and external stakeholders.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5 steps /Profile 5B.

For further information about the administration and clerical pay equity settlement please follow the link below:
**Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand**

**Responsibilities include**:

- Greeting patients and visitors in a warm and friendly manner and direct them to the appropriate area
- Provide administrative support to all staff within Radiology as required
- Record information accurately and maintain the integrity of the database
- Observe all Te Whatu Ora [Health NZ] safe work procedures and instructions
- Booking outpatient appointments, whilst considering planning, scheduling and communicating the appointments to the patients
- Being mindful of patients’ needs and constraints.
- Managing daily workload effectively and efficiently
- Managing waitlists in keeping with the MOH guidelines.

**Ngā pūkenga me ngā wheako | Skills and experience**

**This role requires the following**:
**Essential**
- Excellent customer service skills - people focused
- A team player - is flexible, and always ready to help and support colleagues
- Excellent organisational, time management and problem-solving skills
- Ability to achieve accuracy and maintain attention to detail
- Ability to meet deadlines and work unsupervised
- Intermediate to advanced user in the Microsoft suite of products e.g. Word, Outlook, Excel
- Excellent keyboard skills
- High level of written and verbal communication skills
- Demonstrated perceptiveness and a proactive approach in an administrator role

**Desirable**
- Broad administrative experience in a health-related field
- Knowledge of medical terminology
- Familiarity with the public hospital system (including the patient management system)
- Awareness of people of differing cultural backgrounds

**Mō mātou | About Us**

“Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do”

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Te Whatu Ora Waitaha Canterbury, is driven by our ā Mātou Uara (Our Values):

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā hua | Benefits of working at Health NZ Te Whatu Ora**

When you work at Health NZ Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Health NZ Waitaha Canterbury.

**Nau mai, haere mai, tauti mai**

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