Customer Insights Advisor

1 month ago

Wellington City, New Zealand New Zealand Government Full time

EPA is the government agency responsible for regulating activities that affect New Zealand's environment.
New Zealand has some unique environments, a unique culture, and a special relationship with tangata whenua (indigenous people).
In doing our work we carefully balance social, economic, safety, and environmental factors to protect the way of life New Zealanders want now, and in the future. Our work must be done in a way that:

- contributes to the efficient, effective and transparent management of New Zealand's environment and natural and physical resources
- enables New Zealand to meet its international obligations.

We have particular responsibilities under the environmental Acts we manage. Our role includes:

- Administering nationally significant proposals
- Managing chemicals in New Zealand
- Regulating activities in the Exclusive Economic Zone
- Administering the NZ Emissions Trading Scheme
- Making decisions about New Organisms
- Public awareness, and;
- Science leadership

**Customer Insight Advisor**

**Our purpose | To tatou kaupapa**:
We are the Environmental Protection Authority (EPA), Aotearoa New Zealand’s independent environmental regulator. Our role is important: to help protect our country’s unique way of life by looking out for the health of its environment, its economy and its people.

Our kaupapa is about making the right decisions based on evidence, mātauranga, and science. At the EPA, we encourage big ideas and bold goals.

What we achieve today helps shape the future of Aotearoa for generations to come.

**Come join us**:
We welcome you to join us on our journey to a healthy environment that benefits us all.

Jump in the waka - make history with us.

**About our group | Mō te roopu**:
The Corporate Services Group works in close partnership with the wider business to lead, support, and enable the EPA to achieve its strategic intentions and effectively and efficiently deliver its core functions.

There are four teams within the Corporate Services Group. These are:

- Information Management and Technology
- Finance and Business Services
- People and Capability
- Communications, Customer and Official Correspondence

This role sits within the Communications, Customer and Official Correspondence team.

Our work aims to inspire action and empower people to protect themselves and the environment.

**About the role | Mō te tūnga**:
We’re looking for someone to be a champion for our customers and bring their voice to life within the EPA. This role will offer plenty of scope to help us further design and improve our systems and processes to make sure we’re delivering the best service to our customers. We will provide you with training in a wide range of areas that EPA regulates, such as the Emissions Trading Scheme (ETS) and Hazardous Substances.

We’d love you to bring your enthusiasm for continuous improvement as we’ll be looking to you to help us understand why our customers are calling, to identify contact themes or emerging issues and to use these insights so we can improve our online tools, processes and services.

**About you | Mōhou ake**:

- A passion for designing and delivering great customer experiences
- An analytical mind
- Have a strong ability to build and maintain effective working relationships
- A proactive approach with use of initiative and strong work ethic
- Strong verbal and written communication
- Science, communications, or other relevant tertiary-level qualification _(advantageous but not essential)_

This position may suit someone who’s looking to get their foot in the door of an organisation with scientific experts and professionals with this same shared vision; or you may be seasoned in offering exceptional customer service; either way we would be delighted to hear from you.

**What’s in it for you | Ngā āhuatanga kei a mātou**:
There are extra benefits to working at the EPA:

- flexible working culture
- three paid ‘Board holidays’ in addition to four weeks’ annual leave
- $400 gross payment to help you set up working at home”
- an annual paid EPA Environment Day to support the community with environmental initiatives
- learning opportunities, including the annual EPA Symposium
- active and lively social club, and diverse groups and support networks
- EPA awards recognising individual and team effort
- relocation help for those moving to New Zealand from overseas.

**Salary **range****:
$57,824 - $80,153 per annum (midpoint $66,794).

This is the full salary range. Appointments are made within the range depending on skills and experience.
- Please note: your cover letter will form a key part of our assessment process. Please highlight how your experience relates to the requirements for this role and tell us about you, your values and/or whakapapa and motivations for the role._

**Applications close | Rā Katinga** **5.00 pm, Friday 1 November 2024.

  • Insights Advisor

    6 months ago

    Auckland City, New Zealand The University of Auckland Full time

    Full-time - Contract Type: Permanent - Campus: Auckland City Campus - Position Number: 55569454 - UoA Department Name: Planning and Information **Te Whiwhinga mahi | The opportunity** The Information and Planning Office is excited to announce the newly created position of **Insights Advisor**. The main purpose of this role is to support users of the...

  • Insights Advisor

    6 months ago

    Auckland City, New Zealand University of Auckland Full time

    **Job Description**: **Te Whiwhinga mahi | The opportunity** The Information and Planning Office is excited to announce the newly created position of **Insights Advisor**. The main purpose of this role is to support users of the university’s core reporting platform MicroStrategy, which provides an information accessibility service across the...

  • Senior Advisor

    6 months ago

    Wellington City, New Zealand New Zealand Government Full time

    The Tertiary Education Commission - Te Amorangi Mātauranga Matua (TEC), is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest $3 billion annually across the tertiary education and careers system. This role combines qualitative and...

  • Lead Advisor, Regulatory Performance

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Strategic advisory role working in a high pace environment - An opportunity to work within a highly connected and collaborative team - Influence intelligence and risk within an intelligence-led, risk-based regulator - Fixed term until Dec 2026 Te Whiwhinga mahi | The opportunityThe purpose of Regulatory Performance and Insights is to provide hindsight,...

  • Lead Advisor, Regulatory Performance

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Strategic advisory role working in a high pace environment - An opportunity to work within a highly connected and collaborative team - Influence intelligence and risk within an intelligence-led, risk-based regulator - Fixed term position until December 2026 ' **Te Whiwhinga mahi'| The opportunity** The purpose of Regulatory Performance and Insights is to...

  • Lead Advisor, Regulatory Performance

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Strategic advisory role working in a high pace environment - An opportunity to work within a highly connected and collaborative team - Influence intelligence and risk within an intelligence-led, risk-based regulator - Fixed term position until December 2026 **Te Whiwhinga mahi'| The opportunity** The purpose of Regulatory Performance and Insights is to...

  • Principal Advisor, Digital and Insights

    1 week ago

    Wellington City, New Zealand Ministry for Regulation Full time

    **Make a positive impact within a brand-new central agency**: - **Work in a collaborative environment that values your professional input**: - **Use your expertise to drive modern practice across the Ministry** This is a full-time permanent role based in central Wellington **About the Ministry for Regulation**: The Ministry for Regulation is a newly...

  • Graduate Research Insights Advisor Ebp

    3 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Lead Advisor, Regulatory Performance

    1 week ago

    Wellington, New Zealand New Zealand Transport Agency Full time

    Lead Advisor, Regulatory Performance & Insights Skip to content Lead Advisor, Regulatory Performance & Insights Policy, Planning & Regulation (Government & Defence) Contract/Temp Add expected salary to your profile for insights Strategic advisory role working in a high pace environmentAn opportunity to work within a highly connected and collaborative...

  • Lead Advisor, Regulatory Performance

    2 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Lead Advisor, Regulatory Performance & Insights at New Zealand Transport Agency, WellingtonStrategic advisory role working in a high pace environmentAn opportunity to work within a highly connected and collaborative teamInfluence intelligence and risk within an intelligence-led, risk-based regulatorFixed term position until December 2026Te Whiwhinga mahi |...

  • Lead Advisor, Regulatory Performance

    2 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Lead Advisor, Regulatory Performance & Insights at New Zealand Transport Agency, WellingtonStrategic advisory role working in a high pace environmentAn opportunity to work within a highly connected and collaborative teamInfluence intelligence and risk within an intelligence-led, risk-based regulatorFixed term position until December 2026Te Whiwhinga mahi |...

  • Revenue and Customer Insights Analyst

    5 months ago

    Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...

  • Lead Advisor, Regulatory Performance

    1 week ago

    Wellington, New Zealand New Zealand Transport Agency Full time

    Lead Advisor, Regulatory Performance & Insights Skip to contentLead Advisor, Regulatory Performance & Insights Policy, Planning & Regulation (Government & Defence)Contract/TempAdd expected salary to your profile for insightsStrategic advisory role working in a high pace environmentAn opportunity to work within a highly connected and collaborative...

  • Lead Advisor, Regulatory Performance

    4 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Lead Advisor, Regulatory Performance & Insights at New Zealand Transport Agency, WellingtonStrategic advisory role working in a high pace environmentAn opportunity to work within a highly connected and collaborative teamInfluence intelligence and risk within an intelligence-led, risk-based regulatorFixed term position until December 2026Te Whiwhinga mahi |...

  • Lead Advisor, Regulatory Performance

    3 weeks ago

    Wellington, New Zealand New Zealand Transport Agency Full time

    Lead Advisor, Regulatory Performance & Insights Location: WellingtonTime Type: Full timePosted on: 10 Days AgoEnd Date: November 15, 2024 (3 days left to apply)Te Whiwhinga mahi | The opportunity The purpose of Regulatory Performance and Insights is to provide hindsight, insight, foresight, and oversight to enable the improvement of the effectiveness,...

  • Lead Advisor, Regulatory Performance

    4 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Lead Advisor, Regulatory Performance & Insights at New Zealand Transport Agency, WellingtonStrategic advisory role working in a high pace environmentAn opportunity to work within a highly connected and collaborative teamInfluence intelligence and risk within an intelligence-led, risk-based regulatorFixed term position until December 2026Te Whiwhinga mahi |...

  • Lead Advisor, Regulatory Performance

    3 weeks ago

    Wellington, New Zealand New Zealand Transport Agency Full time

    Lead Advisor, Regulatory Performance & InsightsLocation: WellingtonTime Type: Full timePosted on: 10 Days AgoEnd Date: November 15, 2024 (3 days left to apply)Te Whiwhinga mahi | The opportunityThe purpose of Regulatory Performance and Insights is to provide hindsight, insight, foresight, and oversight to enable the improvement of the effectiveness,...

  • Lead Advisor, Regulatory Performance

    3 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Te Whiwhinga mahi | The opportunityThe purpose of Regulatory Performance and Insights is to provide hindsight, insight, foresight and oversight to enable the improvement of the effectiveness, efficiency, resilience and fairness of the whole of the land transport regulatory system. The team plays a vital role in the success of both Te Ropu Waeture and the...

  • Lead Advisor, Regulatory Performance

    4 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Te Whiwhinga mahi | The opportunityThe purpose of Regulatory Performance and Insights is to provide hindsight, insight, foresight and oversight to enable the improvement of the effectiveness, efficiency, resilience and fairness of the whole of the land transport regulatory system. The team plays a vital role in the success of both Te Ropu Waeture and the...

  • Graduate Research Insights Advisor Ebp

    2 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.Graduate Research Insights AdvisorBased at Evidence...