Current jobs related to Claims Consultant - Palmerston North - IAG

Make a difference as a Claims Consultant.

Join the largest insurance group in Aotearoa|New Zealand and Australia. We’re here for you. Are you ready?

**Mō te Tūranga | About the Role**

We have multiple full-time opportunities for claims consultants to join our Claims teams across New Zealand. You’ll be a great first point of contact for customers calling to enquire about their claims and you’ll utilise your customer service and relationship building skills to ensure customer satisfaction is a priority. You’ll thrive in a high energy, customer focused environment and enjoy working in a team. 

You’ll help our customers recover by delivering on the customer promise at claim time, this includes responding to high volumes of calls from our customers and suppliers. You’ll also manage a portfolio of claims in a professional and proactive manner, liaise with customers, and internal and external parties to coordinate claim resolutions.

This role works across 7 days and availability is required to work on a rotating roster between 8am to 6.30pm Monday to Friday and 9am - 6pm at weekends or public holidays. Every **2 weeks** you will work **one Saturday or Sunday shift** and receive an RDO (rostered day off) between Monday to Friday. 

The **start date is 16 April 2024,** commencing with 6 weeks of training from home. **After training** you will be expected to **attend your local office at least once a week with the team**. Office locations are: Auckland, Wellington, Palmerston North, Hamilton, Canterbury, Dunedin and Tauranga.

**Please note**:

- To work from home, you’ll need high speed internet connection and a private home office set up.

**Applications close Tuesday 5 March 2024.**

**Ōu Pūkenga | About you** 
- Good technical abilities
- Strong customer service experience
- Demonstrated ability to show resilience and empathy towards customers
- Strong interpersonal skills
- The ability to work within a fast-paced high-volume environment

**Mō mātou| About us**

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. 

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). 

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you.

All this shows up in what we offer:

- Competitive remuneration and recognition
- Up to 50% off personal insurance, including home and motor insurance
- 20-days paid emergency services leave a year
- Grow your skills and career development with the IAG Academy program
- Partner discounts on every day and special occasion items

Learn more about who IAG is here.

**What’s next?**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Expected Start Date: 16/04/2024