Technical Adviser
2 weeks ago
**Full time role can be based in Ak, Wgtn or Chch**:
- ** Leading company in the HVAC Industry**
At Daikin, we draw upon our many years of experience to provide solutions to customers worldwide in each climate, to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, with over 80 production bases in each region around the world, Daikin has earned a reputation for world-leading performance, quality and reliability.
An opportunity is now available for a talented Technical Adviser to join our team. This role provides accurate information regarding Daikins range of air-conditioning units to assist Daikin customers to resolve any technical problems that may arise.
**_ This is a varied role that will see you:_**
- Providing technical support to end-users, dealers and internal staff
- Developing relationships with clients to ensure requirements are met and enhancing client confidence that information supplied to them is accurate
- Referring any escalated matters to the Service Supervisor or the Commercial Manager when required
- Utilising the product data / service manuals to provide true and accurate information
- Communicating effectively with all parties
- Entering calls into the database with an outline of the problem/issue and the recommended course of action for the client
- Utilising the database to identify the next call to be made and updating the database system as required
**_ Essential to this role is your experience and qualification in an air conditioning or refrigeration trade as well as:_**
- The ability to understand and communicate data from technical service manuals
- Good computer literacy
- The ability to work without close supervision and recognise when matters are to be referred to a higher authority
- Excellent problem-solving skills and plenty of patience
- An innate ability to relate to people and provide exceptional customer service
- Great communication skills as the majority of the queries are via the phone
Not only will you be joining a growing company, but youll also receive a competitive salary with a performance bonus, generous superannuation and healthcare. This is a unique and exciting opportunity to be working for a market leader within a highly competitive market and fast-paced industry.
**_ Our Core Values:_**
- Absolute credibility
- Enterprising management
- Harmonious personal relations
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