Customer Service Extraordinaire-south

7 months ago


New Zealand Alpha Personnel Recruitment Ltd Full time

Starting ASAP this role will keep you busy for the next 1-3 months plus with possible permanent opportunities. You will be working near the airport for an organisation making life easier for those with disabilities. You will get to utilise your superb customer service/administration experience and organisational skills in this pivotal role helping others.

**Duties include**:

- Organising for the repair and maintenance of disability equipment
- Identify and prioritise urgent work and communicate that within the team in a timely manner.
- Data Entry updating and maintaining accurate customer equipment information in the database
- Scheduling work schedules for On-Road Technicians
- Process any after-hours Work Orders on a daily basis
- Log and assist with all customer complaints and resolutions and escalate when necessary
- Assist with monthly reporting
- Ensure Compliance timeframes are met
- Update customers on any maintenance delays
- Assist with continuous process improvements
- Be flexible to assist with other tasks as required

**To be successful you will ideally have**:

- Previous customer service experience
- Excellent communication skills and a strong customer focused approach
- Intermediate to advanced MS office and the ability to pick up new systems quickly
- Good time management and an excellent attention to detail
- The ability to work well with others and autonomously
- Flexibility to help out where required and take on a variety of tasks



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