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Financial Product Quality Specialist

1 month ago

Christchurch, New Zealand Phocas Software Full time

Simple isn’t easy. We should know.

Across 20+ years of delivering financial planning and analytics products that are simple to use, we’ve overcome numerous complex challenges. Along the way we’ve had plenty of failures, but from each one we try to learn and push forward with an alternative approach.

This is how we've stayed at the leading edge, creating products that are changing the way the world works.

Our teams are empowered to solve customer problems in the way they think is best. We trust them to make good decisions about what problems to solve and how to solve them, and we give them the space to excel.

**In this brand new role you'll use your accounting and finance expertise to**:

- Help engineers and other team members understand customer problems - and improve their general financial literacy
- Test, review, and provide feedback on our financial products, suggesting improvements that align with customer expectations
- Triage and replicate customer issues
- Collaborate with product designers to help ensure products are user-friendly, consistent and fit for purpose
- Stay up-to-date on industry trends, advancements in financial software, and testing processes and methodologies
- Assist with creating documentation, user guides, and training materials, ensuring their quality, consistency, and relevance

**We're looking for applicants with**:

- Extensive understanding of accounting/finance principles, concepts, and real-world usage
- Software industry experience and technical aptitude
- Sound analytical and problem-solving skills and strong attention to detail
- Strong customer focus and a collaborative approach to problem solving
- Excellent verbal and written communication skills

**Bonus points for**:

- Familiarity with BI/analytics tools in a financial setting
- Advanced Excel skills
- Phocas is an Accredited Employer and typically we are strong supporters of international talent, but due to current visa settings and processing times, we can only consider applicants with current NZ working rights. _

**Why work at Phocas?**
- When we ask what people like about working here, '**the people**’ is the single most common answer
- Our office - spacious, conveniently located in sunny Sydenham, plenty of parking for four-, two
- or even single wheeled vehicles, a variety of snacks and beverages.
- Southern Cross, Life, TPD and Income Protection Insurance
- Stock options
- Extra paid parental leave
- Flexible/hybrid working policy

**More about Phocas**

Over the past 20 years Phocas has grown from a UK-based startup to a global organisation with nearly 300 employees around the world, headquartered in Sydney, with a Product & Development team here in Christchurch.

Phocas helps people feel good about data by doing the hard work for them. We offer a range of products that enable our customers to quickly and easily analyse data from multiple sources, discover insights, and share reports. Our solutions are used by around 30,000 people in businesses across a wide range of industries. We change the way people think and work, and make it easier for them to be decisive and operate with confidence. We pride ourselves on our customer-centric approach and are committed to delivering high-quality software that meets the evolving needs of our clients.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant

**To all recruitment agencies**:Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.
- Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law._

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