IT Trainer

A diverse role providing hands-on training experiences.
- Permanent, full-time role based in Wellington with flexible ways of working.
- Salary range $68,535 - $86,423.

**Te Oranga o te Ao Tūroa | Our vision**: Nature is thriving in Aotearoa
The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature spaces and species across Aotearoa.
Tangata whenua are inextricably linked to the whenua and te taiao, and we desire a future where whānau, hapū and iwi can thrive in their role as rangatira and kaitiaki.
Tō tātou taiāo. Tō tātou hītori. He tāonga tūturu nō Aotearoa. Maioha rawatia. Poipoia rawatia. Tukua.
Our nature. Our history. It's New Zealand's unique legacy. Enjoy it. Enrich it. Pass it on.
He angitūtanga | About the role
We are looking for two IT professionals to be a part of a diverse, high functioning team and get stuck into a varied work portfolio supporting our Information Services function and the wider business. In this role, where no two days are the same, you will be working as part of a team responsible for providing support to our people and delivering an exceptional level of customer service.
This role requires someone who is agile, can quickly adapt and prioritise several tasks on the go at any one time. You will use your solid understanding of the Microsoft Office suite and initiative to identify upcoming IT trends in the business and have the confidence to drive your own learning and development in these areas to anticipate training and learning needs. You will also partner with key stakeholders, including a key internal partner - the central Learning and Development team - as you provide transformational IT focused learning for the organisation.
**Specifically, you will**:

- develop comprehensive training programs including materials and resources to support the specific needs of difference user groups
- conduct training sessions, workshops and one on one coaching to deliver engaging training to the business
- collaborate with business units, managers and end-users to assess training needs and identify knowledge gaps
- monitor and evaluate the effectiveness of the training to identify areas of improvement
- looking at continuous improvement based on feedback, evaluation and emerging technology trends.

Ngā pūkenga me ngā wheako | Skills and experience
**If you have some of following, we are keen to hear from you**:

- Use initiative and independent judgement to deal with critical tasks.
- Professional interpersonal and organisational skills with the ability to work under pressure to meet business-critical deadlines.
- Meticulous attention to detail.
- Motivated, proactive and enjoy a busy working environment.
- Contribute positively to a high performing and engaged team.
- Proficiency in Microsoft Office and Outlook.

**Desirable**:

- Excellent written and verbal communication skills, the ability to engage with a varied audience and adapt the material accordingly.
- Have a customer-focused approach.

Even if you don't tick all the boxes but believe your skills and experience closely align, then we still encourage you to apply.
Mō te tīma | About the team
The Engagement and Service Quality Team works across the Information Systems and Service (ISS) and wider DOC business areas to support and deliver core IT Services. DOC refreshed its Digital Strategy in 2023 and this provides a roadmap to meet business outcomes. The ICT Strategy and Roadmap will ensure the right technology building blocks are in place to deliver business strategy.
Our team-wide approach to Customer Service is it must be awesome. Our people will demonstrate professionalism and provide a positive approach in their work. Ideas to improve service and to make things better will be welcome in a supportive and engaged team environment.
Ngā āhuatanga kei a mātou | What's in it for you?
DOC places importance on developing a culture where everyone can participate, thrive, and grow. We're working towards being an organisation that is diverse, equitable and inclusive by default.
You can learn more about what we offer here.
If you require any accommodations or adjustments throughout the recruitment process, please do let us know.
The salary range for this position is $68,535 to $86,423 with the starting salary of the successful applicant being based on their relevant skills and experience.
Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that overs the whole period of employment.
Rā katinga | Applications close at 11:59 pm on Tuesday, 17 September 2024
**Taupānga | Job reference**: DOC/1813913