Operations Manager
3 days ago
An excellent opportunity exists to join DoubleTree by Hilton Karaka as our Operations Manager. We are looking for an energetic individual who will be responsible for the effective operational management of the Hotel so the hotel achieves and exceeds their revenue and Guest satisfaction targets.
**What are we looking for?**
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
- A degree or diploma in Hotel Management or revelant experience
- Strong commercial acumen, preferably with experience in Food and Beverage Department
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
**You will be responsible for performing the following tasks to the highest standards**:
- Work in conjunction with the Hotel Manager to actively manage key property areas (including capital projects; customer service; refurbishment), maximisation of revenues and profits, minimisation of operating costs, implementation and follow up of service standards/staff training to ensure continual improvement is achieved.
- Ensures highest levels of customer satisfaction and standards.
- Assist the development of meaningful, achievable hotel budgets and strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Comply and exceed hotel and company Service Standards.
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
- Manage and develop the team to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
- Hold regular briefings and communication meetings with the team.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
**As a Hilton team member, you can expect to receive**:
- Free duty meals
- Free car parking
- Health Insurance
- Comprehensive training and support for your new role
- Team member only discount global Hilton room rates
- Discounts of up to 25-50% on products and services in participating Hilton outlets
- Access to Hilton University training, offering more than 3000 learning programs
- Career development planning opportunities
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