Food & Beverage Attendant

4 months ago

Wellington City, New Zealand SOFITEL Full time

**Company Description** Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other.
Are you passionate about providing exceptional customer service and creating memorable dining experiences? Sofitel Wellington is seeking an enthusiastic and dedicated Food and Beverage Attendant to join our team. As a Food and Beverage Attendant, you will play a crucial role in delivering exceptional service to our guests and ensuring they have a delightful dining experience.

**Key Responsibilities**:

- Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient **_5 star luxury service_**.
- Perform basic day-to-day food and beverage service.
- Opening and Closing of restaurant or outlet.
- Packing in and out of the events.
- Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
- Ensure accuracy by repeating order(s) to the guests.
- Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
- Ensuring to use the POS (Point of Sale) system correctly.
- Deliver orders promptly from the production area. (Kitchen and Bar area)
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
- Providing the highest standard service to the guest.
- Keep tables and service areas clean and tidy as per procedure manual.
- Take responsibility for your designated section and station.
- Maintaining side stations are clean and organized daily.
- Maintain a working knowledge of beverages offered and how to prepare and serve them.
- Maintain hygienic food service techniques during service

**Qualifications**
- At least 1 year experience in a luxury 5 star hotel
- Previous experience in Fine dining breakfast and dinner service
- Previous experience in luxury banqueting service
- Previous experience in Barista and Café style service
- Knowledge on gastronomy and beverages
- Use of Micros is a bonus
- Strong presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel or administration experience
- Positive bubbly personality

**Additional Information** Employee Benefits**:

- Staff meals on duty
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Providing pathways for career advancement within the Accor network worldwide
- Opportunity to develop your talent and grow within your property and across the world
- Staff celebration & tenure recognition
- Bring your mate to work - program
- Uniform provided & laundered
- On-going training, learning and development

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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