Smp Specialist

We encourage Passion to Grow and improve
- Foster strong engagement and satisfaction among small and medium-sized accounting practices.
- Build rapport and trust by meeting SMP members' evolving needs.
- Seeking two full-time positions in AU or NZ

Shape the future of accounting practices as an SMP Specialist at CA ANZ. Join us in enhancing member satisfaction and driving excellence in serving small and medium-sized accounting practices.

ABOUT THE ROLE - MŌ TĒNEI TŪRANGA
As an SMP Specialist you will be dedicated to serving our members in Small and Medium sized Accounting Practices (SMPs). Reporting to the General Manager, SMP, these newly created roles will see you develop strong relationships and deliver exceptional service to our SMP members and helping to ensure their needs are met.

**Key responsibilities include**:
**Member Engagement**:

- Design and execute relationship, communication, and engagement programs tailored to SMP member needs.
- Develop and maintain strong relationships through strategic communications, meetings, and events.
- Utilise CRM (Salesforce) case management to monitor and report on member interactions.
- Influence the development of services to ensure high-quality, value-adding SMP experiences.

**Member Communication**:

- Conduct targeted communication programs and proactive outreach to SMP holders.
- Manage online SMP communities, ensuring relevant content and timely engagement.

ABOUT YOU - HE KŌRERO MŌU
Essential to your success is demonstrated experience in a relationship management role or in an accounting practice, being able to empathise and build rapport and trust. Other critical skills include:

- Strong commitment to client satisfaction and service excellence
- Exceptional relationship-building skills
- Deep understanding of the SMP segment and its operational environment
- Proficient in data analysis, reporting, and Salesforce CRM
- Excellent communication and interpersonal skills
- Ability to collaborate effectively and influence internal teams
- Organisational and time management skills

If you are passionate about enhancing member experiences through service and have a keen understanding of the SMP sector, we invite you to apply. Join us in shaping the future of accounting practices.

ABOUT US - HE KŌRERO MŌ MATOU
Chartered Accountants Australia and New Zealand (CA ANZ) represent more than 136,000 financial professionals, supporting them to build value and make a difference to the businesses, organisations, and communities in which they work and live.
Around the world, Chartered Accountants are known for their integrity, financial skills, adaptability, and the rigour of their professional education and training.

WHAT’S IN IT FOR YOU - NŌU TE ROUROU
When you join us, you have an opportunity to develop great skills and strong networks and do something different and fresh with your career. To help you in your journey, our benefits include lifestyle discounts, access to LinkedIn Learning, and a hybrid working model that allows you to work from home but also time in the office for engagement and collaboration.

HOW TO APPLY - ME PĒHEA TE TONO