Integrity Advisor

24 hours ago


Auckland City, New Zealand Accident Compensation Corporation Full time

1 x Hamilton location
- 1 x Auckland location

Help drive our proactive and prevention first approach through effectively managing an integrity caseload. Our purpose is to protect the integrity of the ACC scheme from the effects of waste, abuse and fraud.

We are a large and complex organisation where we seek to understand, manage and resolve integrity incidents through data led initiatives and referrals. Our team is spread across NZ, this means you will be comfortable speaking with your team, stakeholders and clients over the phone.

To be successful in this role, you’ll need to bring your curiosity, experience collaborating with others from diverse backgrounds and problem-solving skills forward.

**What will you be doing?**
- Managing and contributing to an individual and team caseload of Integrity issues, providing credible advice to ACC business units, stakeholders and customers predominantly over the phone or through customer outcome reports
- Engaging with clients to understand their personal circumstances and decision making
- Delivering advice that supports quality decision making, ensuring risk is visible and managed at the earliest point
- Providing quality advice from your insights to improve ACC systems and processes in relation to integrity
- At times, educating and influencing both internal and external stakeholders

**What you need to be successful**:
It all starts with an exploratory conversation. You’ll do this by:

- A willingness to pick up the phone and engage with a wide range of people by asking the right questions to influence better behavioural outcomes
- Exposure to integrity and/or operational risk management
- Excellent judgement, problem solving and sound decision making skills
- You’ll be a team player with a high level of initiative and a proactive working style
- Interest in contributing to leading professional practice in protecting the ACC scheme from the impacts of fraud, waste and abuse
- Ability to work through ambiguity to deliver results and commitment from others
- High quality report writing ability
- Some knowledge of working within a Continuous Delivery framework (SAFe)
- Your ability to analyse the information you collect along the way, your curiosity to uncover the facts and provide insights to improve system integrity will be invaluable for this role.

**What's in it for you?**

Our team is dedicated and passionate about what we do and making a difference. We’re a developing team and we offer our people comprehensive benefits, flexible working, and a great work-life balance. We aim for an environment where you can make your mark and progress.

**Working at ACC**:

- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Māori me ngā tikanga.

**_Please note ACC would require that you hold and maintain a valid vaccine pass or valid vaccine exemption for COVID-19 as a condition of your employment and that your pass be sighted during the recruitment process._



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