Assistant Manager

7 days ago


Whakatane, New Zealand WAIMANA GENERAL STORE LTD Full time

Assists the store manager with the day-to-day operations of the store
- Implements strategies to improve customer service, drive store sales, and increase profitability.
- Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
- Maintains store appearance and product presentation to company standards.
- Provides support to sales associates during peak periods or when scheduling conflicts arise.
- Assist the hiring, firing and disciplinary aspects, as well as performing routine scheduled performance reviews
- Handle stock orders, making any changes to prices of items on the shelves
- Deal with any enquiries and complaints and monitor customer service
- Order products, manage store inventory, and monitor product quality
- Work to implement plans which improve customer service, increase sales, and motivate employees
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Maintains quality service by establishing and enforcing company’s standards
- Helps customers by providing information; answering questions; obtaining product requested; completing payment transactions
- Receive deliveries and ensure that warehouse activities are being managed properly
- Responsible for scheduling, staffing and supervising duties along with ensuring that all store operations are handled effectively
- Maintain direct contact with customers and assist them to ensure a positive shopping experience
- Quality Control ( Fruits, fresh produce, grocery) by examining returned goods and deciding on appropriate action
- Set up and implement before services during service and post service schedule for staff and make sure it is in place
- Implement Food and safety techniques/ cleaning schedule and make sure it is in place all the times

Other Requirements
- Competitive Analysis, Management Proficiency, Work ethics, Supply Management, Customer Service, Presentation Skills, Analyzing Information, Basic Safety, Promotions, Understanding the Customer, Verbal Communication
- Business is open for 7 days - 7am to 7 pm. You are required to work between 32-40 hour weekly.

**Job Types**: Full-time, Permanent

**Salary**: $29.00 - $30.00 per hour

Schedule:

- Monday to Friday
- Shift work
- Weekend availability

Ability to commute/relocate:

- Whakatane, Bay of Plenty: Reliably commute or planning to relocate before starting work (required)



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