Customer Insights Analyst

15 hours ago

Auckland City, New Zealand Plexure Full time

**About the opportunity**:
This is an **Auckland-based (CBD)** opportunity with **hybrid**working.
- **In Plexure we redefine the customer experience** and drive results through **personalized mobile marketing**and next-generation loyalty programs for **for household names**such as** McDonald's.**Our in-house built **cloud-based mobile engagement platform** is used by **300+ million users in 60+ countries** globally.
- ** The team**:you will join a collaborative team of Customer Insights Analysts and Data Scientists.
- ** Your role in a nutshell**:y**ou will be** shaping business problems to maximize the opportunity for delivering value back to the business.**You will also engage with Plexure's customers and internal stakeholders **to identify opportunities to answer business questions or drive business insights**through the use of data and data analytics techniques.
- ** On a day-to-day basis** you will be involved with data mapping and extraction, performing statistical validations such as A/B testing and customer engagement analysis, visualizing and reporting data findings, analyzing highly complex requirements and problems and converting them into actionable data actions. You will also collaborate with a wide variety of internal and external stakeholders in daily operations.
- ** The main tools you will be using**:SQL, Excel, Python, Azure.

**What are we looking for?**
- Prior hands on experience with translating business goals and shaping them into actionable requirements.
- A proven track record in Data and Analytics in a commercial data environment.
- A critical thinker who can identify patterns and trends and make data-driven recommendations.
- Excellent communication and stakeholder management skills.
- A collaborative team player who is eager to learn and grow.
- Advanced SQL skills. Intermediate Excel skills.
- Prior experience with Python and/or dashboarding is not required but advantageous.

**What is in it for you?**
- Joining** a global cloud-first organization**where you get the opportunity to **work with cutting edge technologies.**:

- ** Scale** - we have **300+ million users on our platform in 60+ countries** globally. Your work will make an impact on millions of users
- ** Working with a collaborative team and an empowering manager -**we welcome creative suggestion and solutions.
- ** Ongoing career development and support** - internal promotions are the norm
- ** Flexible working** that suits your work-life balance You need to do the school run or save time by not sitting in traffic today? No problem - we trust you can do an excellent job from anywhere and are here to support you
- ** Free Udemy subscription** - choose from 180,000 available courses online We encourage you to complete any courses you are interested in during working hours**:

- ** Training budget - $ 2,000 yearly on top of salary**to use towards upskilling yourself (certification, professional membership, conference, etc.)
- ** Fully paid health insurance**for yourself and discounts for family members (Southern Cross - Wellbeing 2.
- Fully paid **life insurance**and** illness or injury income protection**.
- Celebrate your **birthday** with an additional **paid day off**.
- New **hospitality benefits** - grab a free lunch or dinner in one of Sky City's restaurants.
- ** Mental health and wellness support** such as EAP (Employee Assistance Program) and **paid wellbeing days.**:

- ** Paid volunteering leave.**:

- A modern **office with different work zones**, a well-stocked kitchen, and a variety of **social and team building activities**.
- ** Discounted parking** **rates**for 2 nearby parking garages in CBD.

**About Plexure**
- **About Plexure**:we are** a cloud-first global SaaS company.**We deliver** an ambitious digital transformation program** and drive results through **personalized mobile marketing**and next-generation loyalty programs for **for household names**such as** McDonald's.**:

- ** Our platform**harnesses the power of data and Artificial Intelligence to power mobile marketing and helps create world-class customer engagement.
- ** Our goal**: at Plexure, our objective is to ensure that each customer feels like their experience was designed just for them: delivering the right offers at the right time for the right customer.
- ** Our culture**: we offer the career guidance and care of a growing, established company coupled with diversity, challenge, and innovation excitement.

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