Crest Coordintaor

**Who are we? Ko wai mātou**

HealthCare NZ is the largest provider of community-based support services in the country. We pride ourselves on helping people to achieve their independent goals and aspirations in their own homes - for us it's all about making a difference.

**Why Us | He aha ai mātou?**

At HealthCare NZ, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you would like to work in a role that is both rewarding and challenging and would like to make a difference, then we would like to hear from you

**About the role | He kōrero whakamārama mō tēnei tūranga**

Your role as a Crest Coordinator is crucial in delivering integrated and client-centered referral management and coordination services across all our Nursing contracts. You play a vital part in facilitating the seamless flow of referrals into our organization, ensuring that the processes of receiving, triaging, workload allocation, and administrative functions are standardized throughout the business.
- Act as the first point of contact for clients, your role is to complete the initial welcome call and coordinate the delivery of appropriate and high-quality services to meet their individual needs
- Maintain accurate and comprehensive records for all information received and new referrals are passed to the relevant branch/clinician in a timely manner
- Recieving and monitoring the CREST referrals
- Coordinate the HCNZ ACC Nursing referrals, involving entering referrals into the CMS, loading services, budgets, and schedules
- Manage the weekly timesheets of the relevant teams, reconciling against the CMS data to ensure accurate payments to employees and correct billing to the funder
- Provide relevant reports and other documentation to management as required

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- A high level of attention to detail and accuracy, along with advanced data entry skills
- Previous administration support, particularly in the use of client management and/or other data and record based electronic systems
- Demonstrated initiative and problem-solving skills and capability
- Ability to multitask and remain calm and level-headed under pressure with a mature attitude to the workplace
- Confident and self-assured
- Strong verbal communication, interpersonal skills and clear, responsive, and professional telephone manner
- Ability to manage own time effectively and work with minimum supervision
- Advanced knowledge of Microsoft Outlook, Word, Excel, PowerPoint required and a willingness to learn other computer programs

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu. Tukua mai tō tono ki Healthcare NZ.

**_ All applicants must be a NZ Resident/Citizen._