Emergency Medical Dispatcher

4 months ago

Auckland City, New Zealand Hato Hone St John Full time

**Company Description** Ko wai mātou - About us**:
Are you ready to embark on a new and exciting career that allows you to make a real difference in people's lives? Join our team as an Emergency Medical Dispatcher - Call Handler where you will take & triage incoming emergency calls using a scripted system, you will provide support and accurate advice to callers using the ProQA system while consistently providing quality customer service and professionalism to each caller. Our Call Handlers are a very important part of Hato Hone St John and are part of our dedicated Ambulance Communications team, this role is based in the handy & accessible 2 Harrison Road, Mt Wellington
**Job Description** He aha te tūranga - About the role**:

- Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
- Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
- Often deal with emergency situations such as scripted instructions for CPR, child birth and bleeding control.
- Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
- 24/7 service with shift work including nights, this can fall on weekends, public holidays, christmas and birthdays
- Understanding that you will not be able to find out the outcome of the patient and move onto another call quickly

**Qualifications** Ko wai koe - About you**:

- To be successful in this role, you will have:_
- Ideally have previous experience in a fast-paced customer service type role
- Strong communication skills, both verbal and written
- Ability to handle highly stressful situations with integrity and able to remain professional and calm during every call
- Resiliency is a must
- Able to deal with serious trauma during every shift
- Strong emotional intelligence
- Strong mental and emotional wellbeing
- Computer savvy and able to use systems and work in a three-screen environment
- Able to accurately type a minimum of 40 WPM (use the free online testing platforms to check your score)
- Excellent learning agility with the ability to pick up new information and systems quickly
- Must be a New Zealand Citizen or Permanent Resident of New Zealand

**Additional Information**
**_
Benefits_**
- 4x4 Roster, working 42hrs per week _(4 days on 4 days off including 2-night shifts) _to support a better work/life balance
- Comprehensive training & mentoring program that kicks off from the start date, with continued professional development
- Clear career progression from the day you start We have pathways into areas such as Dispatch, Continuous Improvement, Health Transport Operations Centre and into management roles such as a Call Handling Teams Leader, Duty Centre Manager or an Ambulance Communications Manager
- Join a tight-knit team that are passionate about what they do and have the opportunity to make life-long friends
- At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs._
- E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai._
- If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process._

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