Mitre 10 Customer Service

7 months ago

Queenstown, New Zealand Mitre10 Full time

Mitre 10 Alexandra is a locally owned and operated company with a vision to provide outstanding customer service and great value products to our customers.

An opportunity has become available at our Front-End team for a Checkout Operator/Online Fulfilment Team Member. This is a full-time role.

The role of Checkout Operator/Online Fulfilment Team Member involves processing customer transactions and assisting with customer enquiries. When required, this role also plays an important part to ensure that all online orders and deliveries are picked and ready within the allocated timeframes.

**What we need from you**:

- A genuine passion for customer service
- A drive to succeed and strive for excellence
- Ability to work in a team with an ‘honest and fair’ mindset
- Reliable and ready to get stuck into any task thrown at you
- A desire to proactively problem-solve, learn and develop in your role
- Be able to approach, connect and confidently interact with customers
- Be reliable and flexible, with a positive, can-do attitude
- Ability to work within a large team with an ‘honest and fair’ mindset
- Accuracy and attention to detail.

**What you can expect to do in this role**:

- Greeting and thanking customers upon entry and exit
- Working with a ‘One Team’ approach
- Provide friendly and helpful service to our customers, which includes everyone from local tradies to the keen DIYers
- Processing customer transactions and leaving an awesome lasting impression
- Dealing with curly customer queries/complaints with confidence
- At time helping customers take their items to their cars.

**What we need from you**:

- The ability to carry out the manual handling requirements of the role - Heavy lifting is part of this role

**Why Mitre 10?**

As NZ’s biggest home improvement retailer, and a trade partner of choice, life at Mitre 10 is fast paced and offers huge scope.
- We offer a positive, supportive, and inclusive work environment
- A team member discount
- Learning and development here is second to none - the sky is the limit.

**_
Please note:_

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