IT Support Engineer

1 week ago

Christchurch, New Zealand Goodman Full time

Global Market leading FMCG organization
- Flexible work environment
- Inclusive, high performing and collaborative environment

The Company
At Goodman Fielder our purpose is making everyday food, better for everyone. We own a host of iconic brands that generations of Kiwis have grown up with and put in their supermarket trolleys every week. We are a team that believes that anything is possible. A team that understands our business and focuses on the right things that make the biggest impact, taking into consideration our end to end value chain when making decisions to fully optimize our business. We see change as an opportunity for us to innovate and transform our business and to achieve beyond what we think is possible.
The Opportunity
We're currently looking for a self-motivated and diligent IT Support Engineer to join our IT team in our manufacturing facility in Christchurch, New Zealand
Reporting into the Workspace Collaboration and EUS Manager in Sydney, this role will support GF's collaboration systems and how we align with user needs. The role will be responsible for supporting the delivery of technical services to the GF Workplace. This includes working with vendor partners, ANZIT team members and service users to ensure IT services defined by statements of work and service level agreements are met.

**Key Responsibilities**:

- Manage desktop/laptop device refresh for up to 200 devices annually, but not limited to.
- Understand the EUC services provided by the outsourced service provider (OSP) and when required provide support to the OSP to ensure delivery of BAU Activities
- Carry out additional activities when the contractual obligations of the OSP would lead to an unacceptable degradation in service to GF's business.
- Perform site visits as required and directed by GFIT Management either for project or service improvement activities.
- Works closely with the business and GFIT teams involved in projects from all aspects of technology and solutions, including office and site moves but not limited to
- Triage and support staff Walk-up's to ensure internal customers are assisted with requests
- Maintain and support Zoom Video Conferencing for NZ
- Support to business with office relocations and shuffling of staff
- Provide End User service consisting of both telephone and customer facing support

**What you need**:

- Minimum 2-3 years' experience in an Onsite Desktop and Telephony performing a Level 2 support role
- Experience with Customer / Service Desk support
- Windows Operating systems
- Meeting Room Technologies
- ITIL V3 and above
- Level 1 Networking and technologies
- Experience with support of Apple iPhone\iPad devices within the Corporate environment
- Experience with administration and support of Microsoft Active Directory
- Experience with UEM technologies, like SCCM, Ivanti, Manage Engine
- Experience supporting MS Teams and Office 365 Applications
- Basic Windows / PowerShell Scripting skills
- Mobile Phone Technologies
- Strong Analytical skills / issue management skills

**What to expect from us**:
You will be joining a driven team of professionals who genuinely enjoy working together, resulting in a highly collaborative environment. In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth and development.
At Goodman Fielder, we aim to be a destination employer in the food industry where we don't just offer jobs - we offer long term careers.
For more information about us or to learn about other roles available at Goodman Fielder, please visit our careers page and register your details so that we can notify you of jobs which interest you.

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