Shift Manager
19 hours ago
**DHYAN INFINITE LIMITED** Trading as Dominos in Napier looking for a Shift Manager. It is a Full time role
- 30 hours per week.
Primary objective: You are responsible for everything that happens during your shift, whichincludes assisting the Store Manager to establish and manage your team,meet minimum operational standards, build sales and control costs on yourshift.
Qualifications andexperience: You need to have the following qualifications and experience:
completed Dotti team member and
must have Food Safety Supervisor Certificate.
Essential knowledge
and skills Knowledge and understanding of:
cash handling
Dominos Pizza standards, policies and pr
basic safety (Health and Safety at Work) and security policies and
pr and
food safety standards, including the Australian and New Zealand Food
Standards Code.
Must have the following:
can do attitude and good understanding of the Dominos
strong leadership and problem solving and
attention to detail.
Key result areas: 1. Cost control during your shift (Food Labour Mileage (FLM)).
2. Customer feedback ratings during the shift.
3. Service statistics: Estimated Delivery Time (EDT), Out the Door (OTD),
Singles %, Pick Up % and Load Times.
4. Cash variances during the shifts.
5. Pass Operations Evaluation Reporting (OERs), Food Safety Handling
(FSH) and Health Inspections.
Responsibilities: Build sales to meet company goals
Assist in Identifying potential community partners on your shift.
Assist in Implementing the local store marketing plan on your shifts.
Manage all costs
Ensure proper portioning practices on your shifts.
Conduct accurate inventory practices on your shifts.
Adjust staffing level to meet business demands on your shifts.
Follow all cash handling policies and procedures on your shifts.
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v5.0 June 2021
Provide excellent customer service
Ensure customers are looked after and honour the Customer.
Satisfaction Guarantee.
Assist in achieving minimum service goals as per OER requirements on
your shifts.
Assist in staffing store to an ideal level by identifying staffing
opportunities on your shift.
Respond to customer complaints in a quick and positive manner on
your shifts.
Enforce safety and security standards
Maintain in-depth knowledge of all safety and security standards.
Communicate with your colleagues when safety/security issues arise.
Enforce policies and provide appropriate actions as necessary.
Report all accidents and incidents within 24 hours.
Uphold policies and standards
Ensure adherence to all company standards on your shifts.
Monitor standards on your shifts.
Provide a harassment free work environment and follow all human
resource policies on your shifts.
Always be punctual and in the correct image.
Maintain effective communication at all times
Communicate national promotions to team members.
Build positive relationships with team members.
Set and maintain standards of behaviour in the work environment on
your shifts.
Assist in completing and submitting end of week paperwork to head
office in a timely manner.
Maintain a properly staffed store
Assist in Interviewing and hiring staff on an as needed basis.
Complete all new hiring paperwork accurately and in a timely manner if
required on your shift.
Provide training to team members
Train and continually cross-train staff in all functions on your shifts.
Act as a role model on how jobs should be completed.
Enforce product quality standards at all times
Maintain proper inventory levels on your shifts.
Monitor product expiration dates on your shifts.
Ensure safe handling of product on your shifts.
Conduct training on product quality on your shifts.
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