Branch Service Technician

5 months ago

Hamilton, New Zealand Hydraulink Fluid Connectors Ltd Full time

**Introduction**:

**Description**:
There is an opportunity to join our team in Hamilton due to an internal promotion.

This is a customer-facing role, with full on-the-job training & support with the opportunity to progress through the business. We are looking for a motivated person to start their career journey in a motivated company that will invest in you to succeed and help you to excel. Ideally, you will have some experience or exposure to the hydraulic industry and Pronto systems (but not essential) and you will need a passion to look after customers and provide exceptional service.

**What you would get working at Hydraulink**:

- A Great Team environment, from the top down
- An opportunity to learn and grow in our industry
- Nationally recognised training
- Good remuneration and bonus
- Medical Insurance

This is a varied role starting in the warehouse, which includes learning but is not limited to
- Manufacturing hoses for walk-in customers through the hose shop
- Answering the phone, taking, and keying orders
- Picking, packing & sending urgent orders when required

Ultimately after training, you will be part of the Hydraulink Customer Service Team for our walk-in customers, mobile sales and service technicians over our Branch Trade Counter.

About the person

**We are looking for someone with**:

- The ability to work unsupervised to meet customer deadlines, be comfortable dealing with customers
- Be reliable and accurate in your work process
- Some mechanical aptitude would be beneficial but not essential
- Someone willing to learn and progress
- Troubleshooting and problem-solving skills.
- Flexibility for working hours

About the company

Our company is a family-focused, grassroots company that’s grown substantially over the years, with an extensive network throughout NZ and Australia. Hydraulink was founded in New Zealand in 1945 and today, we are a leading manufacturer and supplier of hydraulic hoses and fittings.

We offer everything from sales and supply to rapid repair service, workshop expertise, installations, and on-site support at remote large-scale projects. Hydraulink operates with the purpose of giving our customers the right products and services at the right time and delivering maximum value alongside unparalleled service - creating long-term business relationships.

The Hydraulink network is extensive, with broad coverage throughout New Zealand, Australia, and the Asia Pacific. With over 400 service points, Hydraulink aims to have a 24/7 mobile service wherever we are needed - that’s where you come in.

We seek to give our customers the peace of mind that they can rely on us and our team of experts to get their business back on track with mínimal downtime - saving them time, hassle, and money.

Please note - applicants MUST HAVE Residency or valid working rights
A pre-employment medical (including drug and alcohol screen) and Criminal History checks will form part of our recruitment process.

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