Service and Repair Technician
2 weeks ago
**About Gallagher**
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. We use world leading tech to protect businesses, governments, and agricultural businesses in over 160 countries. We are inspired by our customers to develop and manufacture highly innovative, award-winning products.
The career opportunities at Gallagher are endless, with a culture that is committed to growing your professional and personal development. As a large and diverse organisation, there are considerable opportunities for an exciting career that could take you around the globe.
**About the Role**
**As Part of #TeamGallagher you will**
- Ensure prompt and high-quality completion of service and repair jobs, both customer and internal
- Accurately document all job activities, including writing repair reports, recording communications, and entering fault codes
- Adhere to department and company policies, including EWRB and safety requirements
- Report any product issues requiring further investigation or corrective actions to appropriate channels
- Provide professional technical support to NZ Animal Management customers, resolving product support requests promptly
- Support and promote Gallagher solutions, logging all customer service activities and achieving defined customer experience KPIs
- Contribute to continuous improvement by developing internal systems, knowledge, and practices
- Continuously learn and grow by obtaining required qualifications, seeking on-the-job learning opportunities, and participating in training and mentoring programs
- Foster a positive work environment, being a good listener, and maintaining an open mind as a valuable team member
**Key Experience and Attributes for Success**
- Full EWRB registration or willingness to obtain relevant electronics/IT qualification
- Proven customer support/problem-solving experience
- Expertise in diagnosing/repairing electronic equipment
- Software systems knowledge (cloud, PC, web, embedded)
- Strong electronics understanding
- Logical problem-solving skills
- Excellent communication and people skills
- Customer empathy and commercial awareness
- Flexibility and adaptability
**Benefits & Perks**
At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and prioritise the well-being of our employees.
- Competitive salary and annual bonus
- A modern environment, free parking, subsidised on-site café and great eateries nearby
- Discounts at Health, Fitness and Childcare providers, and free flu vaccinations
- Retirement plan contribution up to 5% (on top)
- Life & Disability Insurance
- Boost App membership; Gallagher staff discounts at a variety of NZ stores
- Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches
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