Lounge Agent

Job Description:
Daily Duties Preformed: Checking guests in, taking food/beverage orders, food preparation, food serving and bartending.

Currently, 2-3 team members work per shift. All agents preform the same duties. This position includes split tips.

Must be professional, well-kept, and well-groomed with no visible tattoos, facial piercings, or extreme makeup. Must possess a positive attitude and solution-oriented thought process.

Part-time shifts available. This position reports directly to the Lounge Supervisor & General Manager.

Customer Service Expectations:
Every guest contact begins and ends with your smile. Sharp and professional business etiquette is required. Uniform is mandatory; partial uniform provided.

**Responsibilities**:

- Greet guests, explain the lounge concept and accurately check guests in on system
- Provide friendly and professional service to guests, communicating with them by name whenever possible
- Mix and serve alcoholic and non-alcoholic beverages with appropriate garnishment for guests at our main bar and throughout the lounge
- Interact with guests, take customer orders, prepare drinks as requested and trained
- Check customers’ identification and confirm it meets legal drinking age
- Offer amenities to guests as needed
- Cook, prepare and replenish food as necessary
- Operate a variety of kitchen utensils to mix, wash, peel, cut, grind, stir, strain and season foodstuffs for cooking, serving and storing.
- Assist in the preparation of hot and/or cold foods, and properly stores food, utilizing knowledge of temperature requirements and spoilage
- Oversee and assist with the appearance of food displays
- Follow proper plate presentation and garnish set up for all dishes
- Brew coffee and tea as needed.
- Assist in serving food to customers
- Prep food for the next shift by replenishing supplies and restocking food.
- Respond to guest requests for assistance or information on Airport/Airline operations.
- Always maintains a clean and professional appearance
- Stay guest focused and nurture an excellent guest experience
- Manage multiple guest tabs and correctly manage guest payment in a point-of-sale system
- Perform close-out paperwork at the end of each shift including reconciling data
- Preform closing duties for bar and kitchen: dishes cleaned, proper wipe down of facility, etc.
- Stock and replenish lounge items as needed
- Operate a credit card/electronic payment register and follows all cash-handling procedures as required
- Report all accidents and injuries in a timely manner
- Comply with all company safety and risk management policies and procedures
- Participate in regular safety meetings, safety training and hazard assessments
- Attend training programs (classroom and virtual) as designated
- May perform other duties and responsibilities as assigned

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.