Trade Support Team Member-

3 months ago

Auckland City, New Zealand PlaceMakers Full time

PlaceMakers continuously strives to be the best building partner in the market and takes pride in providing the highest level of service to our customers. In line with this, we are currently seeking a sales support professional that is fluent in Mandarin to be based at our New Lynn or Westgate Branch. This is a full-time permanent role working Monday to Friday 8.30am to 5pm.

**About the role**:

- You will process all enquiries and telephone sales professionally, providing customers, suppliers, Account Managers the right advice and information in a timely manner. You will be working closely with customers to improve branch profitability through increased sales, efficient ordering, developing, and nurturing excellent customer and internal relationships.

**Daily you will be responsible for -**
- Seek out value-add solutions for internal and external customers
- Take clear briefs from stakeholders on what is to be quoted, and prepare document details as needed
- Daily and weekly planning with account managers to ensure all opportunities are captured
- Providing customers with product advice, quotes, and pricing information as well as tailored solutions
- You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.

**Skills and Experience**:

- Fluent in English and Mandarin speaking is essential
- Proven Customer Service and/or Sales Experience
- Building Industry experience is not a must, but a desire to learn about our products is
- Strong communication skills, ability to pick up the phone and provide tailored solutions
- Be able to work under pressure and organise your time and environment for maximum efficiency
- Computer literacy is essential, confident user of Excel, however full training will be given on our in-house computer systems

**What’s on offer?**
- PlaceMakers is New Zealand's leading and largest supplier of building materials to New Zealand’s residential and commercial construction markets. Part of New Zealand’s largest listed company, Fletcher Building, we employ more than 2,100 people in over 60 locations across the country and can source more than 100,000 product lines from concrete to paint and plasterboard."
- We offer an Employee Education Fund (EEF), where funding can be obtained for employees and family members to study and/or extend their learning further.

**Please note** - A pre-employment medical, including a drug and alcohol test will be required as well as being fully eligible to work in NZ indefinitely.
- We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand._

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