Contact Centre Advisor

2 months ago

Christchurch, New Zealand University of Canterbury Full time

Te Ratonga Ākonga | Student Operations

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand
- Part-time 20 hours per week
- Shift hours: 5-hour shifts: 8am to 1pm; 1pm to 6pm (Monday to Friday)
- Two fixed term positions (December 2025)
- Kia hiwa rā, kia hiwa rā_
- He hiahia, he pūkenga nōu ki te mahi a te _**_Contact Centre Advisor_**_? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei._

**Āu Mahi | What You Will Do**

**Mōu | Who You Are**
Ideally, you will have 2+ years' experience in a frontline customer service role (experience working in a Contact Centre environment would be an advantage). Previous experience working in tertiary education would also be desirable.

You will engage in positive and respectful communication with your team, fostering an inclusive atmosphere where ideas and feedback are valued and shared. You will appreciate diverse perspectives, recognising that everyone brings unique strengths to the team. You will be inquisitive and get satisfaction from tackling challenges and problem solving and engage in ongoing learning and investigation.

You will have demonstrable computer skills and be able to confidently navigate multiple systems to find information, actively assist and problem solve. You will remain calm under pressure, adapt to shifting priorities and proactively respond to new challenges and demands as they arise.
- If this sounds like you, please apply_

**Mahi Ngātahi | Who You Will Work With**
The UC Contact Centre is part of a wider Student Operations team which includes our Admissions team, Scholarships team and Enrolments team. We work collaboratively with Faculties and Departments, Support Services and Services Areas across campus, to meet the diverse needs of our students and enhance their student journey. For more information about what we do see: Admission and Enrolment | University of Canterbury

**Ngā Painga o UC | Why UC**
Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

**The closing date for this position is: 29th September 2024 (midnight, NZ time)**:
**Pēhea te tono mai | How You Apply**

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role. If you hold a valid work visa and are physically present in New Zealand then you may also be considered.

**Job Details**:

- Reference #
22040- Posted on
13 Sep 2024- Closes on
29 Sep 2024 23:59- Location(s)
Christchurch- Expertise
Contact Centre- Job level(s)
Entry/Graduate, Experienced- Work type(s)
Fixed term part-time

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