Field Engineer Hawkes Bay

5 months ago

Napier, New Zealand Datacom Full time

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families, and we are focused on being a great place to work to facilitate an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS - Amazing benefits such as free Healthcare and Life Insurance from leading providers and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass
- DEVELOPMENT - Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps map the next steps of your career and what you need to do to get to where you want to be.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 7000 strong workforce, there are many long-term opportunities to progress within.
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.

Our Team
Due to continued growth and new business we have an opportunity for someone to become part of our wonderful Hawke's Bay team, where you will be supporting both local and national customers.

**About the Role**:
This role is challenging, interesting and integral to the service we provide to our clients. As the Field Engineer you will be supporting a variety of different IT environments, at times on-site with our clients, providing desktop and engineering support. You will be working closely with our clients so outstanding communication and customer service is an essential focus in this role. Your professionalism will be a key strength together with your technical ability.

**Please Note**: Due to the security requirements of our customers, this role is available to New Zealand Citizens or Permanent Residents only**

**What You’ll Do**:
**Some of your responsibilities will include**:

- Onsite support across a number of clients (varying locations) - valid NZ driver’s license and your own vehicle are required.
- Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
- Diagnosing faults / troubleshooting / problem solving.
- Network support.
- Windows desktop and server support.
- Building productive working relationships across a variety of colleagues, clients, and suppliers.
- Continually innovating in your work environment.

**What You’ll Bring**:
To be successful in this role you will ideally have had experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You’ll need to be a self-starter, with good organisation skills and attention to detail.

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