Checkout Manager
7 months ago
To be considered for this role you will need to have had previous Checkout Management experience in a supermarket and a proven ability to supervise, manage and motivate a large team. Applicants will preferably hold an LCQ, Manager's Certificate and be Lotto trained. The hours of this role require flexibility and may include early morning starts, late night closes and weekend work as required.
**Key responsibilities for this role are**:
- Managing and supervising a large team of checkout supervisors and operators
- HR related tasks (performance conversations, absenteeism etc.)
- Ensuring the Checkout team provide exceptional customer service every time
- Resolving customer issues, questions and concerns as they arise
- Coaching, mentoring, training and upskilling of team members
- Effectively communicating with team members and store leaders to achieve the very best results
- Ensuring Food Safety and Health Safety compliance standards are maintained at all times
- Daily and weekly reporting of information and stats to the appropriate store leaders
- Ensuring the customer service desk, the checkouts department, lotto, packing area and car park are always presented to the highest possible standard
- Maintaining Checkout and Lotto equipment
- Facilitate training to Checkout Supervisors and team in aspects of customer service, till operation, customer feedback, security issues and accountability of monies
- Roster to ensure adequate team levels at all times, keeping in line with wage percentage targets and budget.
- Ensure our Sale of Restricted Products Policy is strictly adhered to for 100% compliance
- A genuine passion for people and the supermarket industry
- A proven track record of providing outstanding customer service in the retail sector
- Strong planning, organizational and time management skills
- An eye for detail and a dedicated focus on maintaining standards
- The ability to successfully work under pressure in a fast-paced environment
- A co-operative spirit; be able to adhere to the store’s principles and values, understand and utilise the advantage of being part of a co-operative
- Exceptional communication and interpersonal skills with the ability to confidently deal with difficult situations
- High level of computer literacy and have a thorough knowledge of the Storeline computing system with SAP knowledge an advantage
- Lead by example - modelling our store values, sharing knowledge, growing our people, displaying a positive and engaging approach to all you do in your work
- Enjoys working within in a team and contributing to the store’s strategy
- High degree of self-motivation and the ability to inspire others to perform to the highest standards
- Logical thinking, with sound reasoning and problem-solving skills
- Physically fit and can meet the requirements of the role - including standing for up to 8 hours, maneuvering trolleys, lifting groceries up to 10kg
- Highly dedicated and motivated with the ability to inspire and motivate others
- Ability to prioritise tasks and be results orientated
- Reliability, flexibility and a positive, energetic and confident attitude
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