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Retail Manager

1 month ago

Auckland City, New Zealand KAILASH AND SONS LIMITED Ta Matakana Dairy Full time

**❖Job Summary**:
KAILASH AND SONS LIMITED T/A MATAKANA DAIRY is on the lookout for a motivated and committed Retail Store Manager to join our team in our store in MATAKANA, AUCKLAND. You will be responsible for the store's operation and will provide excellent customer service. We guarantee a Minimum of 30 hours per week with a pay rate from $31.00 - 32.00/hour. You will be required to work as per the roster and be available on weekends and public holidays.

**❖Job Description**:
Key Responsibilities
- Developing & implementing effective marketing strategies to ensure business profitability.
- Organise all store operations and allocate responsibilities to personnel. Prepare and roll out weekly roasters for the staff members.
- Supervise and guide staff towards maximum performance.
- Recruiting, selecting, orienting, training, and motivating employees, conducting appraisals and performance reviews and organising/providing training when required.
- Prepare and control the store budget for minimum expenditure and efficiency.
- Setting pricing of the products inline to make optimum business profitability.
- Ensuring administrative and audit processes are followed.
- Monitor and maintain stock levels and coordinate with the buying department to ensure that they are up to date, especially during the festive season.
- Maintain records of financial transactions & ensure there are no discrepancies between stock sold and cash received.
- Making key decisions about stock control, product mix and pricing, including implementing a stock control system with discounting and clearance when required.
- Design Promotional activities and coordinate with the digital marketing team to create advertisements and publish them on various digital platforms.
- Coordinate with store assistants to ensure they accurately display promotional products and their pricing.
- Address complaints from in-store and online customers to maintain the store's reputation and offer them the best solution possible.
- Offer special offers and other facilities such as on-time delivery to the B2B Customers.
- Deliveries are dispatched accurately and within the given timeframe for all online customers.
- Encourage customers to share their feedback on our digital platform, which helps us to improve.
- Analyse sales revenue and make forecasts.
- Ensure the store fulfils all legal health and safety guidelines.
- Inspect the areas in the store and resolve any issues that might arise.

**❖Skills and Experience required**:

- A Diploma or Degree qualification is required for this role
- 2-3 Years of Work experience in a similar role can substitute the qualification
- Ability to work in a Multicultural Environment.
- Possess motivational and leadership skills.
- Must not be SMOKER.
- Must not take Drugs & able to pass random tests when required.
- Team player and ability to work competently under pressure.
- Must be able to work across any shifts, including evenings, weekends, and public holidays.
- Must be a fit, quick thinker, reliable, trustworthy, and self-motivated.
- Able to lift weights to 25kg when required.