Telecommunications Analyst

**Where you’ll be working**:Waikato Hospital

**The details**:Permanent Full-time - 80 Hours per fortnight (1.0 FTE)
- **Are you ready for a new opportunity and want to be challenged?**
- **Do you enjoy working in a fast paced team environment?**
- **Would like to be a part of the IS team and are you passionate about customer service and first level support?**

**Te whiwhinga mahi | The Opportunity**

We are undergoing an exciting period of transformational change and looking for a positive, collaborative Telecommunication and Procurement Analyst within the Customer Service Centre (CSC) to drive excellent customer service, focus on customer outcomes while delivering IT excellence. The CSC is the single point of entry for all customer needs and issues. This role is essential to the ongoing evolution and success of the CSC team, the wider DevOps unit and the overall IT department requiring proficient technical knowledge or ability, multi-tasking of operational demands, drive continuous improvement of business processes and understanding of a contact centre best practice - it’s busy.

**The role**:

- You will also provide a single point of contact for the support of all mobile and telecommunication incidents, service requests and procurement.
- You will be responsible for the telecommunications service desk and mobility equipment life cycle plan, reporting and financials.
- A service oriented approach to problem solving is essential, as well as the ability to work closely with our customers and other IS teams.
- Work with a wide variety of stakeholders (local and regional) and user groups to ensure the CSC is delivering local, national and regional strategies and requirements and compliance of third parties for technical service obligations.
- Ensure security and privacy at all times.
- Deliver customer service initiatives, improvements and focus on a customer centric approach.

**Click here** to view the position description.**
- (Please note position descriptions can only be viewed on the Te Whatu Ora - Waikato website.)_

**Mō tātou Ratonga | About our Service**

**Mōu | About you**

Required skills & experience you will need to be considered for this role:

- Applicable tertiary or professional qualification in Telecommunication / Information Systems or proven experience in lieu of such qualification.
- ITIL certified / advanced understanding of incident, request and problem management.
- Minimum of 3 years in the ICT industry, supporting cellular devices, Zeacom and VOIP desk phone support (preferably Cisco).
- Financial management experience, billing, budget preparation, forecasting and procurement and asset life cycle management.
- A positive attitude with a relentless ‘can do’ attitude.
- Experience in a customer facing role and problem solving skills.
- Demonstrable experience of ICT service and Call Centre best practice.
- Knowledge of proven customer service practices and a strong focus on customer experience and outcomes.
- Excellent communicator and ability to build effective relationships.
- Relationship and supplier management with external vendors.

**Ko wai mātou | Our Organisation**

**Te iwi Ngakaunui - People at Heart**
- Whakamana - Give and earn respect
- Whakaronga - Listen to me; Talk to me
- Mauri Pai - Fair play
- Whakapakari - Growing the good
- Kotahitanga - Stronger together

It is not very often something happens that is big; like, really big. Big to the point that it will touch the lives of every single person in the country. That is what we are talking about here. The provision of Health in Aotearoa New Zealand, and how its run is about to change in a big way.

Te Whatu Ora - Health New Zealand and Te Aka Whai Ora - Māori Health Authority will together shape the delivery of Health services in Aotearoa New Zealand for generations to come, and will form the core of a modern and integrated service looking after the needs of all our Whānau.

We are dedicated to achieving health equity for Māori and other priority populations. We are a Crown entity and an active partner in Te Tiriti o Waitangi. Te Whatu Ora - Health New Zealand is guided by Te Tiriti o Waitangi and is committed to upholding the articles.

Here at Te Whatu Ora - Health New Zealand, Waikato we have a team of 8,000 working across the Waikato where everyone plays a vital role in the care of our patients - directly or non-directly. Our vision is Healthy People. Excellent Care.

Te Whatu Ora, Waikato serves the largest Māori population and third largest Pacific population in Aotearoa New Zealand. Waikato Hospital in Hamilton is one of New Zealand’s largest tertiary, teaching hospitals with over 600 inpatient beds and 22 operating theatres. Clinical specialities include Women’s and Children Services, Cardiology / Cardiothoracic Surgery, Oncology and Haematology, Surgical services, and Mental Health and Addiction. Waikato Hospital is the Midland regional referral centre for multiple specialties including