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Retail Security Mitre 10 Westgate

4 months ago

Waitakere, New Zealand Mitre 10 Full time

This is a key role within our Mitre 10 MEGA Westgate store - we can provide the best customer service, great prices and an excellent product range, but if our profits are walking out the door through theft, everyone is let down.

That’s where you come in. By being vigilant, you can play a key role in the overall success of our store by ensuring all property, merchandise, monies and personnel are kept in a safe and secure environment while ensuring the Mitre 10 MEGA image is protected by delivering excellence in customer service acting in the best interests of the Company at all times.

This is your chance to grow your career within our “big box” format store, where you will have the opportunity to develop your skills, while working in a role with heaps of variety and scope to advance your career.

**About the Role**:
This is a Security Team Leader role for 40 hours per week, Sunday - Thursday (we have more vacancies listed below)

Reporting to the Service & Operations Manager you will be responsible for:

- Reducing shrinkage by promoting profit protection/loss prevention throughout all areas of our store, including Retail, Garden and Trade;
- Creating and maintaining a secure work environment for all people within and around our store;
- Educating and encouraging staff to detect and deter customers and other thieves and fraudsters; and to
- Ensuring that the highest standards of staff awareness and compliance according to store policy are met and ensuring that processes to reduce loss are followed.

As part of this you will:

- Liaise with the local police and other retailers for updates and exchange of information on known offenders working in the area, etc.
- Ensure team members’ awareness of suspect ‘customers’ is regularly maintained through the issuing of regular updates, including photographic evidence where available, and training.
- Apprehending shoplifters using appropriate techniques as advised by the local community constable or security firm without endangering either your own or others’ safety.

**For this role we seek someone who ideally has relevant work experience, however, mostly, you need to be able to**:

- Cope under pressure - remain calm and not get flustered;
- Have a quick and alert mind - be resilient and resourceful;
- Maintain the highest integrity and honesty at all times;
- Ensure our customers have a fantastic shopping experience with us; and
- Demonstrate positive and professional behaviour at all times.

**We also have the following security roles**:

- Security Team Member (16 hours Saturday & Sunday)
- Trade Security - Docket Checking (40 Hours Monday - Friday)
- Security Team Member at our **Henderson** store (40 Hours Tuesday - Saturday)

**What we offer**:
Not only will you be able to join a fun, dynamic work environment you will also receive:

- Ongoing training, support, and growth opportunities
- Great staff buying privileges
- The opportunity to join an established company

Permanent (Full time)

**Job no**:x48775344

**Location**:Mitre 10 MEGA Westgate, Auckland, Waitakere & West Auckland

**Closing Date**:15/03/2023