Kaiwhiriwhiri Raraunga

Kia ora

Are you a tech-savvy administrator with a passion for problem-solving and a curious mind for technology? We are currently seeking a Systems Support Professional to join our fantastic team.

As the Systems Support Professional, you will be the onsite “super user” providing expert support for our internal document, data management and communications systems. This role is a crucial link between our internal kaimahi (staff members) and our external IT providers and engineers, ensuring data accuracy, troubleshooting issues, and providing support and advice to the broader team. Your problem-solving skills will be put to the test as you explore the functionality within the systems and make recommendations for improvement.

**About you**

You are someone who wants to share your technical expertise to help our team to make a real difference to the experience of tamariki and rangatahi living in state care in Aotearoa.

Key responsibilities:

- Become the onsite expert for our MS Sharepoint and MS Dynamics 365 systems and be the key link between our frontline kaimahi (staff) and our contracted IT providers.
- Collaborate closely with the Operational teams to ensure that business rules for our internal systems are fit for purpose and working as expected.
- Respond to queries from managers and staff on issues they are facing using the Sharepoint and CRM systems
- Explore new functionality within the MS Sharepoint environment and MS Dynamics 365 system and make recommendations for improvement.
- Be curious about the data we collect, and create simple system views and reporting tools to assist VOYCE - Whakarongo Mai to understand and demonstrate our learnings and maximise the impact of our frontline advocacy.

**About VOYCE**

VOYCE - Whakarongo Mai is an independent NGO that provides advocacy services for tamariki (children) and rangatahi (young people) in care. It was co-designed by and for children and young people with care experience who wanted to talk to someone outside the care system when they felt unsure, unheard and didn’t know what was happening or they wanted to have a say in their lives.

VOYCE - Whakarongo Mai has five guiding pou which were developed with rangatahi:
**Whakamana**:

- Advocate with tamariki and rangatahi in care. We listen, help them get the information they need, support them to express their views and help them to understand any decisions that may impact them.

**Tūhono**:

- We organise events to help create meaningful connections with other care experienced young people in communities.

**Whakatairanga**:

- We promote the collective voice of children and young people in care. We represent their collective rights and views to influence the wider system.

**Whai Pūkenga**:

- We support tamariki and rangatahi to develop practical skills, so they can build a positive life for themselves.

**Rangatiratanga**:

- We build leadership among tamariki and rangatahi in care. This includes facilitating opportunities for youth participation, supporting regional youth council, providing mentors, employing rangatahi and involving them in governance.

We are open to applicants from across Aotearoa, so even if you are based outside of Tāmaki Makaurau, we'd love to hear from you.