Student Services Insights Analyst

5 days ago

Auckland City, New Zealand University of Auckland Full time

Job Description**
The opportunity | Te Whiwhinga mahi**

The Student Services Insights Analyst role is focused on the strategic, tactical and operational information needs of the University. The role will meet the information needs of senior Student and Academic Services staff, and their stakeholders, through understanding, enhancing, and drawing actionable insights from the student services related information available in the University’s Data and Analytics platform.

For more detailed information, please refer to the Position Description.
**About the team | Mō tō mātou rōpū**

The Planning and Information Office (PIO) is the unit within the University that leads and coordinates strategic and operational planning for the University. This is achieved by providing a range of information, support and advice, including the provision of strategic, tactical and operational information; monitoring and assessing the institution’s performance; coordinating the planning process and developing; data science, data governance and maintaining the University’s repositories of business information.

PIO collates, analyses and publishes a wide range of information to meet internal and external reporting and quality assurance requirements, ensuring that the information produced is nuanced to provide intelligence which reflects the external policy environment and supports internal needs. The Office has primary responsibility for the development and implementation of key performance indicators that monitor the achievement of the University’s Strategic Plan, monitoring and advising on the quality of institutional information, supports the development and maintenance of the University Data Warehouse and provides a range of analyses from structured and un-structured data sources.

While reporting through to the Planning and Information Office, this role will be embedded within the Student and Academic Services team and as such will have contact with stakeholders across the Student Services Function.

This is an excellent opportunity to make your mark on a new team by both shaping and enhancing the delivery of mana-enhancing services within the Student and Academic Services team.
**About you | He kōrero mōu**

Comfortable working independently as well as partnering with a variety of stakeholders at both strategic and operational levels, you will be adept at tailoring your analysis and reporting to provide optimal value for the respective audiences. Demonstrated experience leveraging such relationships in order to identify and mitigate issues and undertake improvement initiatives is required.

You will excel at combining your critical thinking and analytical capability with solid knowledge of business processes and systems in order to base your analyses and reports on a complete understanding of the underlying dependencies.

An interest in improving student outcomes and service delivery, particularly through the use of analytics is essential for success in the role.
**Important Skills | Nga Pūkenga Motuhake**
- Strong stakeholder engagement skills;
- Demonstrated experience utilising analytics and reporting methodologies to identify and communicate areas of concern or improvements opportunities to diverse stakeholders;
- Familiarity with Customer Experience software such as Oracle Service Cloud;
- Comfortable designing, developing and enhancing dashboards and reports using business intelligence tools such as MicroStrategy, PowerBI or similar;
- Previous experience with marketing automation or analytics tools such as Eloqua will be a distinct advantage.
**Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading university, with internationally leading research initiatives, across eight diverse faculties and two research institutes. We employ more than 5400 academic and professional staff to support over 45,000 students, making us one of NZ’s largest employers.

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.
**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more informatio

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