Pricing Assurance Analyst

2 months ago

Mangere, New Zealand Foodstuffs North Island Full time

**About Foodies**

You know New World, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we’re humble about it (apart from right now maybe)

**About the role**

As the Pricing Assurance Analyst - Complaints, you will play a critical role in ensuring pricing accuracy and resolving complaints related to pricing discrepancies.

To achieve this, some of your responsibilities will be to:

- Investigate pricing-related complaints received through customer service channel, identifying discrepancies and root causes.
- Analyse complaint data to identify trends, patterns and systemic issues impacting pricing integrity.
- Conduct thorough root cause analysis to determine the underlying reasons for pricing discrepancies and complaints.
- Coordinate with responsible business units to ensure timely resolution of pricing-related complaints. Monitor progress and follow up on corrective actions to ensure effectiveness.
- Maintain detailed records of pricing complaints, investigation findings, and resolution actions.
- Prepare regular reports and dashboards to track complaint trends, identify areas for improvement, and communicate insights to key stakeholders.
- Identify opportunities to streamline complaint handling processes, improve efficiency, and enhance pricing integrity.
- Proactively engage with stores to address pricing concerns, provide assistance, and ensure a positive customer experience.

**About you**

With a background in compliance and analysis, you’ll have proven experience working in a retail or large customer focused FMCG organisation with a strong understanding of store operations.

You’ll also:

- Have strong analytical skills and an eye for detail
- Be technologically savvy with an ability to navigate systems and pricing tools confidently
- Have experience with systems such as SAP, Salesforce, Microsoft Office (including Excel and PowerPoint), and Power BI
- Have good communication skills - both written and verbal, with a great ability to collaborate with others, clearly articulate ideas/concepts and effectively present to others.

**In return, we offer a competitive salary package including**:

- A discount at our supermarkets
- Subsidised health insurance
- Free parking
- Participation in the company superannuation fund
- Birthday leave and long service leave

We also offer lots of learning and development opportunities to grow your career.

**Experience awesome. Achieve awesome. Be awesomely you.

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