Charter Supervisor

**Drive your career forward with Go Bus Transport**

We have a vital supervisory position available at our Hamilton Schools depot. This is a fantastic chance to join the leading public transport company, join an amazing team and a rare opportunity that requires a high degree of flexibility and excellent organizational skills

Go Bus Transport is the largest passenger transport provider in New Zealand, operating 2,000+ vehicles from 40 depots, stretching between North Auckland and Invercargill. Go Bus operates urban, school, on-demand and charter services under it’s Go Bus brand, tour coach and corporate services by Johnston’s Coachlines and airport services by Sky Bus.

Go Bus is part of the Kinetic Group, the biggest mass transit bus operator in Australia and New Zealand. Across Kinetic operations, we move 50 million people per year using 3,000+ buses operated and supported by over 4,000 people.

**The Role**

This is Full-Time Supervisor role at our Hamilton Schools Depot. As the Charter Supervisor, you will be responsible for the end-to-end charter business, from the initial quote through to the charter on the day, ensuring the smooth punctual operation of all charter runs. Being able to manage multiple tasks and communicate with staff and customers is essential for this role.

**Role & Responsibilities**:

- Managing charter bookings, quotes and ensuring smooth punctual operation of all charters.
- Managing our local team of drivers including staff training.
- Rostering weekly driver and fleet allocations.
- Managing services schedules for full Hamilton Schools fleet.
- Accident and complaint investigation & resolution.
- Promote H&S in the workplace, support the company’s objectives and conduct investigations.
- Investigate customer feedback and proactively and promptly resolve any concerns.
- Building relationships with our charter customers while growing the overall charter business.
- And other tasks as required by business including driving.

**To be successful you must have**:

- Class 2 & 4 Licence & P Endorsement (we can support with this).
- Excellent customer service and operational experience.
- Leadership and interpersonal skills demonstrating a practical people-oriented approach.
- Focus on results with a hands-on practical approach.
- Attention to detail and be proficient with technology.
- Planning and organising.
- Ability to adapt & cope with change.

If you want to be part of a business that is making a difference in your community then we want to hear from you Please note you will need the right to work in NZ with no restrictions.

Our recruitment process includes a Drug and Alcohol Test and Police Vetting/Ministry of Justice Check.