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Wholesale Service Representative
1 month ago
**We are Foodies**
You know Gilmour’s, New World, PAK’nSAVE and Four Square right? That’s us
We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our purpose built offices close to Auckland Airport is home to New Zealand’s largest Distribution Centre and our Support Centre where our team of 1000 people strong, all strive towards becoming one of the most customer driven retailers in the world.
**Are you ready to become a Foodie?**
This is a unique opportunity based in either Auckland or Palmerston North, working within a small team, focused on true engagement with customers to manage and nurture expressions of interest for Foodstuffs Wholesale. You will have ownership for regular contact with new and existing customers managing expectations and outcomes to maximise customer satisfaction.
Working collaboratively across the business you will be a key player in driving an efficient onboarding process for new customers to Wholesale. Managing communication, timeframes, resolving queries and ensuring accurate tracking of information. You will be process savvy and constantly looking for ways to drive efficiency and improve the experience for customers and Foodies stakeholders.
A key focus area will be to execute critical activities to ensure compliance with the New Zealand Grocery Industry Competition Act, which includes using Salesforce to document interactions, sales calls, issues and resolutions.
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**So, have you got what we need?**
With experience in a retail, or customer focused organization you will be an absolute pro at juggling multiple demands while maintaining the type of customer service for which we are known
You will bring a flair for establishing and nurturing relationships, be a stickler for planning and delivering, passionate about ‘chasing up’ when you can see the outcome is close. You will be a doer, capable of speedily delivering high volumes of quality work, yet also be flexible and able respond to incoming requests.
Experience using systems such as Saleforce is highly advantageous but not a set-in stone. If you are a learner, hungry to streamline, simplify and use systems and data to get outcomes then that’s what matters.
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**Foodies is a pretty awesome place to work - and here’s why**
We are based in amazing offices in Mangere (near the airport) with loads of free parking, pool table, a mini mart for those afternoon cravings and a café that makes great coffee (or smoothies). We are big on work life balance and as such have flexible working opportunities to allow you to get the most out of life. You get a day off to celebrate YOU on your birthday and we have loads of social events and tribes to join. We offer Southern Cross Healthcare, Superannuation Plans and a Foodies Discount Card to use at stores when you do your groceries.
How amazing is all that?
**Experience Awesome. Achieve Awesome. Be Awesomely You
