Loss Prevention Manager

This role is responsible for helping to ensure the safety of staff and customers at all times while managing all loss prevention / security related issues.

As the Loss Prevention Manager, you will be responsible for leading a culture in store that promotes preventing stock losses and theft from all avenues within our store.

**The key task areas for this role are**:

- Handle all steps in the process relating to the apprehension and processing of shop lifters / customer theft.
- Ensure external Store Security are rostered as needed and liaise regularly with Store Security / Loss Prevention personnel.
- Assist in preventing staff theft.
- Regularly update to Store Manager re loss prevention incidents and issues.
- Liaise regularly with appropriate employees to identify steps and systems to reduce all loss (e.g. stock loss, loss through paperwork errors, customer theft and staff theft)
- Manage door guard responsibilities - ensure all customers entering the store / site are acknowledged and greeted as appropriate to deter would-be shoplifters. Ensure all contractors etc on site follow appropriate policies.
- Ensure all appropriate paperwork is completed and maintained as required e.g. including but not limited to trespass notices / police reports / security reports.
- Undertake regular store walks (internal and external) to identify potential security issues / concerns.
- Liaise appropriately with external bodies e.g. Police to ensure all systems / processes are up to date and legally compliant. To also maintain relationship with appropriate community groups.
- As required record appropriate customer complaints and follow up corrective actions if required.
- Investigating stock discrepancies
- Identifying loss patterns
- Identifying and deterring suspicious behaviour
- Being a health & safety champion
- Reducing opportunities for theft
- Ensuring a safe and secure store environment.

Loss Prevention is not just about theft, it's about making improvements to prevent it from occurring in the first instance.

If you are looking for an opportunity to join a team that focuses on providing great service, advancing your skills and a brighter future, then look no further.

The position is Full Time and will include working one weekend day and extra hours when required. The hours and remuneration will be discussed at an interview.