Senior Client Experience Analyst

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Senior Client Experience Analyst
- Varied, challenging and highly rewarding role
- Help us shine a light on the unknown for our customers
- Bring your energy and skills to our highly engaged team

This is an exciting opportunity to use your client insights, qualitative research and analytical skills to really make a difference. If you are passionate about hearing client stories, curious, and can collaborate to create change for clients - we want you to join our team.
We work with, and for, the New Zealanders who don't always get the chance to be heard. This is your chance to give them a voice.

About the role
The role of Senior Client Experience Analyst is to listen, gather data and client, and develop actionable insights which tell compelling client stories to our leaders and frontline staff.
As a champion of the voice of the client, the Senior Client Experience Analyst is responsible to lead collaborative projects with Service Delivery teams, using best practice design thinking, qualitative research, and/or survey methodologies to support continuous improvement for our clients.

About you

**To be successful in the role, you will have the following**:

- Strong client focus
- Relevant experience and qualifications in designing and leading client research using qualitative and/or quantitative methods
- Strong experience using the principles and methodology that underpin client experience and service design
- Strong analytical skills
- Excellent communication and presentation skills
- Can find solutions to complex problems
- Can develop and facilitate client workshops
- Strong computer literacy with experience using analytical software, and digital collaboration tools

If this sounds like you, and you're ready to either take a step up, or take on the next set of challenges in your career, then we want to hear from you

Position Description

**Salary range**: $95,546.00 - $116,778.00

How to apply

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

  • Senior Portfolio Analyst

    4 weeks ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Permanent / Full Time Reference: 821903 Our client is currently looking for an experienced Senior Portfolio Analyst on a permanent basis. This is a newly created role, joining a newly created EPMO where you’ll have the opportunity to work across a variety of business change, process related projects. This is the perfect...

  • Analysts/senior Analysts

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Are you ready to play a central role in helping the Government to make well-informed spending decisions? We are seeking analysts and senior analysts to join teams that are responsible for advising on public sector financial management and for improving the systems underpinning the Treasury's advice on spending. Our work is challenging, intellectually...

  • Senior Data Analyst-12 Month Ftc

    4 weeks ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Contract Reference: 695040 Our client, a large public sector organisation, is seeking a Senior Data Analyst to join their Data Analytics team. As a Senior Data Analyst, you will work closely with other business groups to bring opportunities to life by leading engagements, providing guidance to the team, developing the...

  • Senior Cybersecurity Analyst

    4 weeks ago

    Wellington City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team Datacom operates three Cybersecurity Defence Operations Centres (CDOC’s) in Wellington, Auckland, and Brisbane from where we provide our managed SIEM and our full stack of...

  • Analysts/senior Analysts

    4 weeks ago

    Wellington City, New Zealand The Treasury Full time

    Are you ready to play a central role in helping the Government to make well-informed spending decisions? We are seeking analysts and senior analysts to join teams that are responsible for advising on public sector financial management and for improving the systems underpinning the Treasury's advice on spending. Our work is challenging, intellectually...

  • Senior Vetting Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. We are recruiting for Senior Vetting Analysts in Wellington or Auckland. We are looking for...

  • Senior Analyst and Analyst

    7 days ago

    Wellington City, New Zealand Castalia Limited Full time

    **Location**: Auckland or Wellington, New Zealand - Influence the New Zealand debates on policy, competition, strategy and regulation - Help reduce emissions in developing countries by: - Assessing the financial and economic viability of low-carbon technologies - Developing roll-out plans and funding strategies to bring solar-powered mini-grids to remote...

  • Senior Test Analyst

    7 days ago

    Wellington City, New Zealand FNZ Full time

    As a Senior Test Analyst within our Capital Markets group, you will work in our Wellington based team who will support the overall mahi being driven by our Centre of Excellence based in Brisbane. You will be responsible for the business and functional design testing, analysis of FNZ’s Capital Markets platform capabilities, business processes and end to end...

  • Senior Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Senior Analyst - Policy Research and Development Te tūranga - The role The work that our Economics department contributes to is critical to the achievement of our economic objectives and strategic priorities, supporting and advancing Te Pūtea Matua's most important work streams. As a Senior Analyst, your responsibilities will include: - Working on diverse...

  • Senior Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Senior Vetting Analyst

    4 weeks ago

    Wellington City, New Zealand Government Communications Security Bureau Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. We are recruiting for Senior Vetting Analysts in Wellington or Auckland. We are looking for...

  • Analyst/advisor & Senior Analyst/senior Advisor

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    We are seeking an Analyst/Advisor and two Senior Analysts/Advisors to bring their experience and skills to the Data and Insights directorate at Te Puni Kōkiri. Become part of our team which delivers data, insights, research and evaluation to help achieve our vision of Thriving Whānau, by: - bringing together existing data from a range of sources which can...

  • Senior Analyst Workforce Planning

    4 weeks ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Permanent / Full Time Reference: 784777 **Senior Workforce Analyst - Permanent role** - **$110,000 - $138,000 base + super**: - **Work from home couple of days per week**: - **flexible start and finish times**: - **Great team / supportive and highly skilled group of people** We are currently looking for either a 12 month...

  • Senior Statistical Analyst

    5 hours ago

    Wellington City, New Zealand New Zealand Government Full time

    Fixed term role until June 2025 - Opportunity is open to Senior Analysts and experienced Analysts. - Wellington based, Flexible working options. Due to internal movement the Data, Statistics and Analytic team are looking for an experienced Senior Analyst to join their team until June 2025.Te tūranga - The roleAn opportunity has become available in the...

  • Graduate / Analyst / Senior Analyst - Forecasting &

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Senior Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Te tūranga - The role The Financial Stability group is responsible for ensuring that financial institutions are licensed, effectively regulated and supervised, and where applicable, enforcement action is taken. Te Pūtea Matua are looking for a Senior Analyst to join the Supervisory Frameworks and Systems team. The purpose of this team is to enable a...

  • Senior Analyst

    7 days ago

    Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Senior Intelligence Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Police Full time

    **Senior Intelligence Analyst Transnational Organised Crime (TNOC)** - **Based in Wellington**: - **2-year fixed term secondment**: - **Applicants must reside in Wellington** **About us** The Transnational Organised Crime (TNOC) Strategy brings together 20 government agencies to tackle TNOC by setting out a framework for a coordinated, whole-of-system...

  • Senior Policy Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Type**: PermanentHours: Full timeLocation: Wellington and AucklandBusiness Group: Policy and OperationsBranch: Local GovernmentSalary: $96, 349 - $129,542 It's a great time to join Ue Te Hinātore, the Local Government Branch at Te Tari Taiwhenua. Ue Te Hinātore blends local government expertise and specialised policy advice to achieve the Government's...

  • Senior Intelligence Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Type**: PermanentHours: Full timeLocation: Wellington, AucklandBusiness Group: Regulatory ServicesBranch: Regulation and PolicySalary: $82,700 - $111,077 Senior Intelligence Analyst **Who we are**: Working at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. The Regulatory Services...