Aftersales Advisor

Utemaster based in Kerepehi is a leading provider of innovative ute accessories, specializing in high-quality, durable products like the Load-Lid and Centurion Canopy. They are committed to enhancing the functionality and style of modern-day utes, enabling our customers to achieve more and enjoy life's adventures.
At Utemaster, they pride themselves on a supportive, friendly, and professional work environment. Valuing hard work, integrity, and a customer-focused mindset. Team members enjoy opportunities for professional growth and development.

As a Customer Service Aftersales Representative based in Kerepehi, you will play a crucial role in supporting and resolving customer issues post-transaction, including product quality, delivery, and installation support. You will coordinate with internal stakeholders, end users, and third parties to ensure excellent service

**Key Responsibilities**:
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**Reactive Aftersales**: Address and resolve post-sale technical product support cases.

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**Procedural Development**: Investigate and document aftersales procedures to ensure scalability and optimum customer experience.

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**Proactive Aftersales**: Manage product recalls at scale.

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**Preventative Communication**: Proactively communicate with clients to prevent aftersales issues.

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**Quality Management Feedback**: Document and report quality issues for long-term solutions.

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Strong technical understanding and self-directed learning ability.

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Excellent interpersonal skills and customer-oriented mindset.

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Professional, empathetic, energetic, and results-driven.

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High level of integrity and emotional control.

**Skills and Experience**:
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Proficiency in Microsoft Office.

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Practical experience or relevant qualifications.

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Deep understanding of product mechanics.

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Strong problem-solving and communication skills.

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Professional demeanor and proactive attitude.

**What's in it for you**:
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Full-time, permanent position.

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Competitive salary package.

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Positive, energetic company culture.

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Opportunity to work in a growing company that values employee development.