Training Manager

3 months ago

Mount Maunganui, New Zealand Avetta, LLC Full time

Are you passionate about ensuring worker safety and improving industry training standards? Do you possess the resilience, leadership, and industry knowledge needed to drive business growth and customer satisfaction? We are looking for a dynamic leader to lead our team to success in New Zealand's ever-evolving vocational education and workforce competency landscape. The role will also be a key contributor global training strategies such as development of our online safety training library.

**About Us**

Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. In our New Zealand operation, we provide safety and qualification training, as well as worker competency management services.

**SUMMARY**

The position of Training Manager is to oversee all aspects of training service delivery, marketing, quality management and business development to enable growth of the organisation. This can be achieved by identifying training opportunities and developing relationships with Avetta customers to determine service delivery solutions that add value and are cost effective including instructor led and online training solutions.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- To manage job pricing and prepare proposals for services that meet customer, legislative and industry requirements.
- To carry out tendering, contract development and negotiation.
- Attend customer meetings and deliver presentations to customers as required for training, consultancy and other services.
- Maintain a good understanding of the global organisation's software products to educate clients about our systems and develop sales leads.
- Identify market needs and develop a library of online training offers suitable for use by global clients.
- Support the team to ensure successful completion of training and assessment programmes.
- To monitor training services against competitors to ensure we are well positioned within the market.
- Assist customers to understand WTC requirements and formulate cost effective solutions for training and assessments that enable them to remain work ready.
- Ensure the refresher training cycles of customer employees are followed up with reminders and proposals for delivery are provided well in advance of refresher expiry.
- Oversee the scheduling of training resources and trainers / assessors to ensure programs are prepared for, coordinated, and delivered without disruption.
- Recruitment, selection, and onboarding of new team members to ensure adequate resourcing enabling retention and stability within the team.
- Leading the team to ensure compliance with the QMS and team behaviors align with Avetta's culture and values.
- Drafting and managing the communications plan including collation and distribution of quarterly newsletters and targeted marketing campaigns that align with the global business marketing goals.
- Overseeing social media updates, including LinkedIn and FB events, announcements and training/competency related updates.
- Maintaining a customer and sales database to test and measure and report on all marketing and sales activities including accurate forecasting.
- Lead a diverse team of administrators and trainers and interact positively with other local teams supporting the overall success of the NZ business.
- Be responsible for authorization of purchasing materials, equipment, and travel.
- Travel nationally and internationally as required.
- Other functions as determined by business requirements.

**MINIMUM SKILLSET**:
**_ Knowledge and Skills:_**

**_ Must have:_**
- Experience in business development, pricing, and sales.
- Experience in managing people effectively.
- Understanding of the vocational education sector.
- Understanding of workforce competency requirements in relation to current H&S legislation and PCBU obligations.
- Experience with quality assurance and the use of quality management systems and tools.

**_Desirable:_**
- Knowledge of utilities, infrastructure, construction and/or facilities management sectors.
- Experience running an established PTE or RTO.
- Experience in instructional design, particularly for online training.

**_Personal Qualities:_**
- Must be resilient and solutions focused.
- Must have superior relationship building, customer service and leadership skills.
- Must be self-motivated, optimistic, confident, and outgoing, and be able to relate well to people from a variety of backgrounds.
- Must have good problem solving and decision-making skills.
- Must have a high level of integrity and a passion for improving industry training and worker safety.

**METRICS THAT MATTER**:

- Building and maintaining customer relationships and providing cost e

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