Clinical Needs Assessment and Service Coordinator

4 weeks ago


Whakatane, New Zealand PeopleHQ Full time

**Are you passionate about making a positive impact in the lives of whānau?**:

- ** Experienced Clinical Needs Assessment Coordinator required, Kawerau location**:

- ** Want to work in an environment that puts Kaupapa Māori at the forefront of its practice?**

Established in 1995, our client Tūwharetoa ki Kawerau Hauora provides quality health, education, and social services within the rohe of Tūwharetoa i te Aupouri and the Eastern Bay of Plenty communities that reflects te taha tinana, te taha hinengaro, te taha wairua me te taha whānau. We are looking for a Clinical Needs Assessment and Service Coordinator (NASC - Clinical) to join their team.

**He aha te tūnga | About the role**
The Kaupapa Māori Needs Assessment Service Co-ordination (NASC) is a free community service for adults aged between 18 to 65 years. It offers access to a wide range of community-based resilience, recovery, and support-focused services.

Reporting to the Service Delivery Manager or Appointee, this position is aimed at ensuring eligible whānau have timely access to high quality mental health and addiction support services and other support where identified. Assessments will meet the unique needs of individuals and whānau by being flexible around service delivery settings both in the home, in an appropriate community setting and office based and adaptable in meeting the cultural and spiritual needs of individuals.

**Key responsibilities of the role**:

- Process and manage all internal and external referrals, meeting required timeframes
- Complete Client Needs Assessments and prepare personalised support plans
- Provide personalised packages of support for clients which are recovery focussed
- Facilitate assess to support services, arrange referrals to external agencies for specialist assessments and treatments
- Liaison with external agencies and treatment providers
- Complete reporting requirements, ensuring strict client confidentiality
- File management, capture date and update progress details
- Minimum of three years’ experience, in a similar role
- Knowledge of TKKH and the Eastern Bay of Plenty Communities
- Confident in Te Reo Māori
- Good understanding of Te Ao Māori
- Strong relationship and network management
- Excellent written and verbal communication skills
- Good interpersonal, team building and conflict resolution skills
- Can effectively influence and lead others
- Demonstrates a strong personal commitment to organisational excellence, honesty, integrity, and business ethics
- Excellent organisational skills, with the ability to meet deadlines
- Excellent computer literacy skills, with proficiency in all Microsoft Office functions
- Proven experience working in a Kaupapa Māori Health Organisation is desirable
- Registered practitioner/social worker with a current practicing certificate would be desirable but not essential

**Why Tūwharetoa ki Kawerau Hauora?**
Tūwharetoa ki Kawerau Hauora is committed to providing a supportive and enriching environment for its staff and its community. Tūwharetoa ki Kawerau Hauora core beliefs and values reflect that:
“Everything people think, feel, say, and do impacts on their overall state of health and wellbeing”.

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