Solarwinds Engineer

The Solarwinds Engineer will be supporting Enterprise Operations monitoring for a large healthcare environment.

**Responsibilities**:

- Analyzing requirements, designing, implementing, and maintaining enterprise monitoring tools and the supporting infrastructure.
Defining, creating, and maintaining processes required to monitor production and development environments to ensure a proactive approach for addressing alerts or problems.
- Defining and maintaining monitoring products and component standards for monitoring capabilities to deliver a flexible, scalable, secure, reliable, resilient, and cost-effective set of datacenter and cloud monitoring services.
Managing ServiceNow tickets and service requests to ensure a resolution in a timely and efficient manner.
- Developing standard operating procedures and user guides for the enterprise monitoring solutions.
- Identifying and developing ways to improve and automate monitoring to gain operational efficiencies and improve responsiveness.

**Qualifications**:

- 10 years experience working in 1000+ user environments.
- 5+ years of experience in SolarWinds monitoring
- 5+ years of experience on multiple OS platforms.
- Experience with monitoring the Amazon cloud and VMware virtualization technologies.
- Familiarity with Microsoft, UNIX, and Linux server OS.
- Good working knowledge of Active Directory, GPOs, DNS, and other Windows core services.
- Ability to learn new products and technologies.
- Ability to develop standard operating procedures and project documentation.
- Ability to research solutions for various business needs and technical problems; this includes evaluating alternatives and providing recommendations.
- Excellent communication skills to explain technical information and requirements effectively to others both orally and written.
- Familiarity with principles and practices of system configuration and change management.

**Desired Education/Skills**:

- Certifications: Solarwinds Certified Professional (SCP)
- 2+ years of experience in scripting development.
- Experience with ServiceNow administration and integration.
- Interpersonal skills include the ability to collaborate effectively, self-awareness, and excellent written and oral communications.
- Experience with IT service management best practices such as change, problem, incident, configuration, and service level management is strongly preferred.
- Experience with the following Solarwinds modules:

- SolarWinds Network Performance Monitor
- SolarWinds NetFlow Traffic Analyzer
- SolarWinds VoIP and Network Quality Manager IP SLA X, IP Phone X
- SolarWinds IP Address Manager IPAM
- SolarWinds Server & Application Monitor SAM
Experience with automating monitoring VMware Horizon

**About Us**

Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.

If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.