Food and Beverage Team Leader

7 months ago

Christchurch, New Zealand Hind Management Full time

**The Role | Te mahi**

The Food and Beverage Team Leader is responsible for supervising Food and beverage shifts in the restaurant to cover food, bar, room service and mini-bar or function operations. Attend to additional duties as requested by the Food and Beverage Services Manager.

Novotel Christchurch Airports people ensure our guests make the most of their day, we have one passion, you We care, we do the right thing and we work together. As a Novotel Christchurch Airport team member, you will demonstrate these values with your day-to-day actions, however great or small.

**Who We Are | Ko Wai Matou**

Novotel Christchurch Airport employees are here to ensure our guests feel welcome. We have one passion. You - we care, we do the right thing, and we work together - you are expected to demonstrate these values in your day-to-day interaction with guests and employees. As an Accor franchise property, this role always delivers to the guest the product and service experience that is consistent with the Novotel brand and the Accor Heartist principles.

The Food and Beverage Team Leader will provide leadership and support to the Food and Beverage team to ensure a smooth operation across all Food and Beverage outlets within the hotel.

This full-time permanent role and the rate will be $27.00 per hour.

**Responsibilities | Ngā haepapa**
- Prepare daily banking and cash flow reports, supervise cash handling and banking procedures
- Continuously works to improve the efficiency of the restaurant by optimising productivity with the lowest possible cost. Studies and examines operations, administers cost reduction exercises throughout the hotel
- Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
- Ensure that all colleagues understand and uphold the hotel's code of responsible service of alcohol
- Use a leadership style that creates a positive environment where colleagues are motivated to deliver consistently high standards of service.
- Communicate effectively with subordinates and managers.
- In conjunction with superiors, participates in training and development.
- Conduct on-the-job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member, i.e. coffee training, sequence of service, etc.
- Ensure the correct and careful use of all equipment in the department
- In liaison with superiors, assist in the development, implementation and monitoring of a comprehensive training program that addresses the needs of the department.
- Ensure that all staff are orientated; including polices & procedures, all hotel service standards and roles/responsibilities
- To ensure that all guests are provided with superior customer service at all times.
- Take appropriate action on all guest feedback whether positive or negative, and actively install a totally guest focused and continuous improvement approach throughout the department.

**Requirements**:
**About you | Ko koe tēnei**
- Previous food and beverage experience essential; minimum of 3 years of food and beverage experience in a 4-star hotel or equivalent (NZQF Diploma (ANZSCO Skill Level 2)
- Available to work a minimum of 30 hours per week
- Flexible to work rostered shifts, including weekends, late nights and public holidays.
- A passion for customer service
- Previous Senior Food & Beverage experience within a busy environment
- Working knowledge of Microsoft
- Advanced Computer Skills - MS Office Suite
- Knowledge of PMS such as Opera (Would be advantageous)
- Holding a valid LCQ (Preferred but not essential) or GM License
- Valid Rights to Work in NZ

**Benefits**

**He kura te tangata - We are all valued**
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

**Nau mai, haere mai, tauti mai**

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**Our Values**

**E MANAWANUI ANA MATOU - WE CARE**

**KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING**

**KA MAHI

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