Assistant Event Delivery Manager

3 months ago

Mount Maunganui, New Zealand BayVenues Full time

Bay Venues. Haven’t heard of us? Not to worry; I bet you have heard of some of the venues we own or operate - the iconic Mount Hot Pools, Baywave, or Mercury Baypark to name a few. As the kaitiaki of 24 facilities in Tauranga Moana, we proudly offer a range of activities and experiences intended to put a smile on the dial of our community.

Here at Bay Venues, we are all about ensuring we create memorable moments - and we do so intentionally through connection and fun with each other and our community. Our values of Manaakitanga (Service), Whakawhanaungatanga (Relationships), Kaitiakitanga (Caring) and He Toi Tangata (Excel lence) are lived on the daily as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, great things will happen

**About the Role**:
Reporting to the Event Delivery Manager, the Assistant Event Delivery Manager makes sure events at the venue are delivered to plan, ultimately producing excellent customer experiences.

Together, the Events team is responsible for promoting, selling, planning, and delivering events. You would be part of the small but mighty Event Delivery Team who work closely with the community sport and activations teams in support of activity delivery.

You’ll need to be masterful at collaboration weaving together all the moving parts for our key stakeholders on event day, including event promoters, venue hirers and colleagues.

On event day, the role takes charge of the venue requiring meticulous pre-planning, takes an active lead with ensuring health and safety, prioritizes customer satisfaction, and leading cross-functional teams’ working together.

If you had worked with us over the last little while, here’s some of the things you would have been doing:

- Been part of the Venue Operations Centre for events.
- Worked with event planning team colleagues to get ahead of the annual preparations for events and other venue activity.
- Arranged all the moving parts of an exhibition pack in and delivered a conference in two different venues on the same day.
- Supported the team with mid-week sports league activity, while arranging event set ups in other spaces.
- Played a key role in pre-event emergency and incident scenario training.
- Served as the first point of contact for clients on event days.
- Worked the floor enjoying the buzz of getting ready for a great New Years Eve gig for 5,000 guests.
- Been part of the team getting ready to present a summer music festival.

**About You**:
An energetic person with a great eye for detail, and who has a genuine commitment to and solid proven experience in providing top notch customer experiences.

You will be well organized with great attention to detail, have a can-do attitude and ability to think on your feet, love being part of a busy team, and understand the importance of health and safety for events. As events don’t keep regular hours, this role will work evenings and weekends as required ideally based on an 80-hour fortnight. We’re all about finding the right person to join our team and so would consider part-time hours to work in with you.

Finally, you will have experience in team leadership roles, and ideally be familiar with event management systems or at least a real desire to learn.

**Permanent offer**:
We have put together a bunch of perks to support our culture of connection and fun. Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include:

- a gym membership to our ClubFit Gyms,
- access to our five aquatic facilities including BayWave and Mount Hot Pools,
- subsidised speedway passes and generous discounts on our programmes, services and merchandise,
- heavily subsidised coffee at our on-site cafes,
- access to a range of development opportunities through our Learning & Development programme

So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture. No matter your age and stage you may be, we are an inclusive bunch all driven by our vision of creating The Best Venues for the Bay. Come on - take the punt; you won’t regret it

Applications close 24th August 2024

**Manaakitanga | Service. Whakawhanaungatanga | Relationships. Kaitiakitanga | Caring. He Toi Tangata | Excellence.

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